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Shehin Hanief

Genesys Cloud CX Administrator | Contact Center Solutions | Cloud Infrastructure Management

Greater Bengaluru Area

14+ years of work experience

Tata Consultancy Services
Nov 201510 yrs 11 mosPresent

Bengaluru

Genesys Cloud Engineer | Voice & Contact Center Specialist 14+ years of experience in VOIP and enterprise telephony, specializing in Genesys Cloud CX administration, IVR design, omnichannel routing, and workforce engagement management. Proven success in leading migrations, integrating CRM/API workflows, and automating processes to deliver measurable efficiency gains. Skilled in Cisco UC/UCCX and Five9 Contact Center, with strong governance and operations expertise. Recognized for cross‑functional collaboration, mentoring, and driving secure, scalable communication environments.
Mphasis
May 20132 yrs 7 mosNov 2015

Bengaluru

Accel IT Resources Ltd
Jan 20111 yr 3 mosMar 2012

Kochi

Shehin’s AI Stack

gemini
gemini
notebooklm
notebooklm
ChatGPT
ChatGPT
Microsoft Copilot
Microsoft Copilot

Education

Ilahia College of Engg. and Technology, Mulavoor P.O., Muvattupuzha, Ernakulam- 686 673

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

Ilahia College of Engg. and Technology, Mulavoor P.O., Muvattupuzha, Ernakulam- 686 673

20054 yrs2009

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Headline

Genesys Cloud CX Administrator | Contact Center Solutions | Cloud Infrastructure Management

About

Currently works as a Assistant Consultant for Tata Consultancy Services, Bangalore.

Location

Greater Bengaluru Area

AI stack

gemini

notebooklm

ChatGPT

Microsoft Copilot

Work experience

Assistant Consultant at Tata Consultancy Services, Nov 2015 - Present · 10 yrs 11 mos, Bengaluru, Genesys Cloud Engineer | Voice & Contact Center Specialist 14+ years of experience in VOIP and enterprise telephony, specializing in Genesys Cloud CX administration, IVR design, omnichannel routing, and workforce engagement management. Proven success in leading migrations, integrating CRM/API workflows, and automating processes to deliver measurable efficiency gains. Skilled in Cisco UC/UCCX and Five9 Contact Center, with strong governance and operations expertise. Recognized for cross‑functional collaboration, mentoring, and driving secure, scalable communication environments.

Infrastructure Specialist at Mphasis, May 2013 - Nov 2015 · 2 yrs 7 mos, Bengaluru

Technical Support Associate at Accel IT Resources Ltd, Jan 2011 - Mar 2012 · 1 yr 3 mos, Kochi

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Ilahia College of Engg. and Technology, Mulavoor P.O., Muvattupuzha, Ernakulam- 686 673

Shehin Hanief - Assistant Consultant in Greater Bengaluru Area | Tal