Headline

Instructional Designer | Building Engaging eLearning Experiences with Adobe Captivate, Articulate Storyline 360 & Rise | 4+ Years | AI-Powered Learning Design

About

4+ years of building eLearning that actually works - from stakeholder briefs to SCORM-ready final assets, serving global clients across Telecom, BFSI, and IT domains. Currently at Tech Mahindra (DCDM, Corporate Training), I design and develop interactive eLearning modules using Articulate Storyline 360 and Rise 360. Previously at Tech Mahindra BPS UK Ops, I led end-to-end digital learning delivery for UK and Germany markets, with hands-on enablement experience on Telecom platforms (Amdocs) and CRM ecosystems (Salesforce). In 4+ years, I have designed 40+ eLearning modules and contributed to programs reaching thousands of learners globally. What I bring to the table: • End-to-end eLearning development: storyboard to final SCORM asset • Instructional design using ADDIE methodology • Training Needs Analysis (TNA) and course design • Process Design Documents (PDD) for automation/BOT projects • Stakeholder management across global, matrixed environments • Tools: Articulate Storyline 360, Rise 360, Adobe Captivate, Vyond, Premiere Pro, Canva, Camtasia • AI tools: ChatGPT, Claude, Synthesia, ElevenLabs, Copilot Open to: Instructional Designer | Senior Content Developer | eLearning Developer roles

Location

Mumbai

Work experience

Content Developer at Tech Mahindra, Apr 2026 - Present · 3 mos, Hyderabad, Developing interactive eLearning content for corporate training initiatives as part of the Digital Content Development and Management (DCDM) team. 🔹 Design and develop eLearning modules using Articulate Storyline 360 and Rise 360, translating learning objectives into engaging, interactive digital experiences. 🔹 Build scenario-based, branching, and assessment-driven course structures aligned with adult learning principles and corporate instructional standards. 🔹 Collaborate with subject matter experts and training managers to gather content, validate accuracy, and iterate on design based on review feedback. 🔹 Currently upskilling in Vyond for animated video-based learning, expanding content delivery capability within the team.

Learning Consultant at Tech Mahindra, Sep 2022 - Apr 2026 · 3 yrs 8 mos, Mumbai, Led end-to-end digital learning delivery for enterprise global clients across the UK and Germany, across Telecom and CRM domains. 🔹 Served as single point of accountability for multi-format digital learning solutions including eLearning modules, web-based training, instructional videos, and infographics for enterprise clients across the UK and Germany. 🔹 Designed TNA questions and led end-to-end video development for a Change Management course for Telstra, an in-house Tech Mahindra project — managed full content lifecycle from TNA through script, production, and final delivery. 🔹 Amdocs and Salesforce (Telecom CRM Enablement): Designed and delivered role-based learning solutions supporting CRM platform adoption for client-facing Telecom teams. 🔹 Translated complex business objectives into structured learning outcomes using ADDIE methodology. 🔹 Developed full asset suite including storyboards, facilitator guides, assessments, and role-play simulations across Articulate Storyline 360, Rise, Adobe Captivate, and Premiere Pro. 🔹 Developed Process Design Documents (PDD) for BPS process automation projects, enabling the automation team to design and deploy BOTs accurately. 🔹 Maintained MIS dashboards and leadership reports; tracked and resolved JIRA tickets to remove delivery blockers. 🏆 Kudos Award - Outstanding Performance

Parttime Tutor at Self-Employed, Jul 2020 - Aug 2022 · 2 yrs 2 mos, Mumbai Metropolitan Region, 🔹 Designed and delivered customised coaching programmes, improving conversational Marathi proficiency through structured curriculum and video-based instruction. 🔹 Managed end-to-end client engagement including needs analysis, curriculum design, session delivery, and progress tracking.

Instructional Designer at Tata Interactive Systems, Sep 2016 - Dec 2016 · 4 mos, Mumbai Metropolitan Region, Contributed to LMS-based course redesign and eLearning content development for a UK-based client within a structured enterprise delivery environment at one of India's leading learning solutions companies. 🔹 Client-Centric Learning Design: Developed learner-centric digital learning solutions aligned with UK client objectives, learning standards, and end-user needs. 🔹 SME Collaboration: Partnered with Senior Instructional Designers and Subject Matter Experts to gather, validate, and structure course content into professional, user-friendly learning programmes. 🔹 Instructional Design & Content Development: Applied established instructional design methodologies to analyse content requirements, develop structured course outlines, and write accurate, engaging learning material. 🔹 Content Writing & Storyboarding: Developed written content, scripts, and storyboards aligned with instructional goals and client brand guidelines, ensuring clarity and consistency across all learning assets. 🔹 LMS-Based Course Development: Supported the redesign and migration of existing course content into LMS-compatible formats, ensuring seamless learner navigation and accessibility. 🔹 Quality & Timeline Management: Delivered high-quality eLearning content within strict client deadlines, maintaining accuracy and consistency through structured review cycles. 🔹 Professional Growth: Strengthened collaboration, communication, and team-oriented project delivery skills within a fast-paced, client-driven MNC environment.

Education

Master of Arts (M.A.), Education, University of Mumbai

Diploma in Instructional Design, Instructional Design, Shreemati Nathibai Damodar Thackersey Women's University