Sheetal Ghuge
Technical Specialist at Mindtree
Navi Mumbai
5+ years of work experience
Nov 20201 yr 2 mosDec 2021
Navi Mumbai, Maharashtra, India
Nov 20201 yr 2 mosDec 2021
Providing Billing support to customers via emails and calls for resolving their issues related to charges
To help customers with charges
worked on DFM, CMAT AND CST tools to resolve customer queries.
cutting task to Technical Teams when requires
Following up on customer cases on Daily basis
Resolving general Q& A and Billing queries of Microsoft Azure.
Adhering to SLA’s.
Assisting Azure customers to manage their subscription and assisting them for estimated Billing.
Assisting with waiver and Refund.
Assisting in re-enablement of subscription.
Jun 20172 yrs 9 mosFeb 2020
India
Worked on Microsoft Azure
May 20151 yr 6 mosOct 2016
Nāsik Area, India
Worked with site builder, Website builder. Com.. To create website using templates
May 20151 yr 4 mosAug 2016
Providing support to customers via emails and calls
Helping them to create their websites using SiteBuilder.com
Giving them support for adding Templates, images, audio, and video to website
Escalating the issue when required
Education
Maruthi vidyalaya
Maruthi vidyalaya
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