Headline

Customer Service Executive at Tata Communications

About

Network Engineer with 5+ years of experience supporting large-scale IP/MPLS backbone networks in 24×7 production environments. Experienced in routing and switching, incident management, network troubleshooting, VPN technologies, and multi-vendor enterprise networks including Cisco, Juniper, Nokia, Huawei, and DriveNets. Strong expertise in BGP, OSPF, IS-IS, MPLS, TCP/IP, and AWS networking concepts. Proven ability to investigate critical P1/P2 incidents, perform root cause analysis, execute network migrations, and maintain high network availability. Currently expanding expertise in Cybersecurity, Security Operations (SOC), SIEM, Network Security, Vulnerability Assessment, Linux, Wireshark, Splunk, and Microsoft Sentinel to transition into Cybersecurity Analyst and Network Security roles.

Location

Pune District

Work experience

Customer Service Executive at Tata communications and Transforming Services, Dec 2022 - Jan 2026 · 3 yrs 2 mos, Monitored and secured large-scale IP/MPLS backbone networks by identifying routing anomalies, traffic disruptions, and potential network security risks. • Investigated and resolved P1/P2 network incidents through root cause analysis while ensuring compliance with SLA requirements. • Performed network traffic analysis to diagnose latency, packet loss, routing loops, and abnormal network behavior using monitoring tools. • Supported implementation and troubleshooting of secure VPN technologies including IPSec, GRE, SSL VPN, and IKEv1/v2 for enterprise connectivity. • Worked with firewall technologies including AWS Network Firewall and Fortinet to support secure network connectivity and access control. • Analyzed routing protocols (BGP, OSPF, IS-IS) to identify configuration issues, route instability, and potential security impacts. • Performed pre-change risk assessment, validation testing, rollback planning, and post-change verification during production network migrations. Sheetal Patange Customer Service Executive (Network Operations Engineer) • Supported access control implementation using ACLs, Security Groups, Route Tables, and Network ACLs within AWS cloud environments. • Investigated suspicious network behavior by analyzing routing tables, interface statistics, and network logs to maintain service integrity. • Collaborated with Cisco TAC, engineering teams, and global NOC teams to investigate critical network incidents and implement corrective actions. • Utilized ServiceNow, SolarWinds, Nagios, EMS, and NMS platforms for continuous network monitoring, incident tracking, and event management. • Ensured high availability of critical network infrastructure through proactive monitoring, preventive maintenance, and rapid incident response. • Coordinated with multiple vendors and cross-functional teams to resolve backbone connectivity issues affecting customer services. • Maintained detailed incident documentation, troubleshooting records, root cause analysis reports

Associate at Lobo Staffing Solutions, May 2021 - Dec 2022 · 1 yr 8 mos, Pune District

Associate at Lobo Staffing Solutions, May 2021 - Dec 2022 · 1 yr 8 mos, Monitored MPLS-TP, SDH, Ethernet, and Transmission Networks across PAN India. • Performed L1/L2 incident investigation and coordinated with field engineers for issue resolution. • Utilized ServiceNow, Nagios, CBOSS, Blue Planet MCP, and Cygnet Spotlight for event monitoring and ticket lifecycle management. • Conducted fault isolation, service validation, and link stability testing. • Coordinated with vendors and cross-functional teams to restore services within SLA timelines. • Supported service provisioning, network monitoring, and escalation management.

Education

Bachelor of Engineering, Computer Engineering, RMD sinhgad school of engineering Pune

Diploma of Education, Computer Engineering, Maharashtra State Board of Technical Education (MSBTE)