---
title: "Shayan Biswas - Specialist in Bengaluru | Tal"
description: "Meet Shayan Biswas, Engineer-Cloud and Infra based in Bengaluru."
image: "https://tal.club/meet/shayan/share-image"
---

# Shayan Biswas on Tal

## Headline

Engineer\-Cloud and Infra

## About

As a Service Desk Engineer,I leverage my strong technical expertise to resolve IT issues efficiently while adhering to SLAs and maintaining my KPIs\. Skilled in communicating excellently with users and diagnosing the issue to troubleshooting accordingly\. I am committed to continuous learning and deliver innovative solutions to enhance operational effectiveness\.

## Location

Bengaluru

## Work experience

Specialist at LTIMindtree, Jan 2024 \- Present · 2 yrs 6 mos, Bengaluru, Karnataka, India

Administrator at Wipro, Dec 2022 \- Jan 2024 · 1 yr 2 mos, Kolkata, West Bengal, India

Service Desk Engineer at Wipro Technologies \(Client: HSBC\), Dec 2022 \- Jan 2024 · 1 yr 2 mos, Managed INC, RITM, and SCTASK tickets in ServiceNow; resolved VPN, Outlook, VDI, Citrix, O365, and banking application issues, handled AD provisioning, contributed to SLA/FCR improvements, and maintained knowledge base documentation\.

Customer Service Specialist at Tech Mahindra \(Client: Flipkart\), Apr 2021 \- Oct 2021 · 7 mos, Managed high\-volume inbound queries handling escalations, order lifecycle, returns, and complaints within SLA timelines, building strong stakeholder communication and problem\-resolution skills\.

Customer Service Representative at Tech Mahindra, Apr 2021 \- Aug 2021 · 5 mos, Kolkata, West Bengal, India, Connecting with customers over call to resolve complex issues\.

## Education

Bachelor of Technology, Techno India Group

[View the original profile](https://tal.club/meet/shayan)

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