Shayan Biswas profile photo 1 on Tal

Shayan Biswas

Engineer-Cloud and Infra

Bengaluru

4+ years of work experience

LTIMindtree
Jan 20242 yrs 6 mosPresent

Bengaluru, Karnataka, India

Wipro
Dec 20221 yr 2 mosJan 2024

Kolkata, West Bengal, India

Wipro Technologies (Client: HSBC)
Dec 20221 yr 2 mosJan 2024

Managed INC, RITM, and SCTASK tickets in ServiceNow; resolved VPN, Outlook, VDI, Citrix, O365, and banking application issues, handled AD provisioning, contributed to SLA/FCR improvements, and maintained knowledge base documentation.
Tech Mahindra (Client: Flipkart)
Apr 20217 mosOct 2021

Managed high-volume inbound queries handling escalations, order lifecycle, returns, and complaints within SLA timelines, building strong stakeholder communication and problem-resolution skills.
Tech Mahindra
Apr 20215 mosAug 2021

Kolkata, West Bengal, India

Connecting with customers over call to resolve complex issues.

Education

Techno India Group

Bachelor of Technology

Techno India Group

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Headline

Engineer-Cloud and Infra

About

As a Service Desk Engineer,I leverage my strong technical expertise to resolve IT issues efficiently while adhering to SLAs and maintaining my KPIs. Skilled in communicating excellently with users and diagnosing the issue to troubleshooting accordingly. I am committed to continuous learning and deliver innovative solutions to enhance operational effectiveness.

Location

Bengaluru

Work experience

Specialist at LTIMindtree, Jan 2024 - Present · 2 yrs 6 mos, Bengaluru, Karnataka, India

Administrator at Wipro, Dec 2022 - Jan 2024 · 1 yr 2 mos, Kolkata, West Bengal, India

Service Desk Engineer at Wipro Technologies (Client: HSBC), Dec 2022 - Jan 2024 · 1 yr 2 mos, Managed INC, RITM, and SCTASK tickets in ServiceNow; resolved VPN, Outlook, VDI, Citrix, O365, and banking application issues, handled AD provisioning, contributed to SLA/FCR improvements, and maintained knowledge base documentation.

Customer Service Specialist at Tech Mahindra (Client: Flipkart), Apr 2021 - Oct 2021 · 7 mos, Managed high-volume inbound queries handling escalations, order lifecycle, returns, and complaints within SLA timelines, building strong stakeholder communication and problem-resolution skills.

Customer Service Representative at Tech Mahindra, Apr 2021 - Aug 2021 · 5 mos, Kolkata, West Bengal, India, Connecting with customers over call to resolve complex issues.

Education

Bachelor of Technology, Techno India Group

Shayan Biswas - Specialist in Bengaluru | Tal