Headline

Systems Reliability Engineer II @ Nutanix | HCI & Cloud Solutions | SAN (Cisco, HPE) || PADI licensed EFR and Rescue Diver

About

I've spent 7+ years at the intersection of enterprise infrastructure and customer outcomes, first at HPE, then Cisco, and now Nutanix, where the real work has always been less about fixing servers and more about making sure the right people have the right information at the right time to keep critical systems, and client relationships, intact. At Nutanix, I own escalations for high-priority enterprise accounts, coordinating across engineering, product, and stakeholder teams simultaneously, driving root cause to closure, and translating deeply technical situations into clear narratives for non-technical decision-makers. On paper I'm a Systems Reliability Engineer, in practice, a lot of the job looks like account management and customer success under pressure. Across my career, I've: • Managed end-to-end technical delivery for mission-critical accounts across HCI, SAN (3PAR, Nimble, Cisco MDS/Nexus), and AWS cloud environments • Led cross-functional incident bridges and post-incident reviews with technical and business stakeholders • Built Glean-based AI agents that streamline SRE workflows — parsing logs, generating customer-ready plans of action, and drafting initial response communications • Supported pre-sales conversations, onboarding, and technical solutioning alongside account and sales teams Outside work: Solo travel, Scuba diving (PADI Rescue Diver), Tattoo design consultations, Mural and Canvas paintings.

Location

Bengaluru

AI stack

claude code

claude

codex

gemini

grok

mcp

Work experience

Systems Reliability Engineer II at Nutanix, Feb 2024 - Present · 2 yrs 8 mos, Bengaluru, Karnataka, India, - Lead troubleshooting and root cause analysis for Nutanix HCI infrastructure, achieving >99.9% uptime for enterprise clients - Resolve critical incidents across storage, networking, and virtualization layers - Collaborate with product teams to implement fixes and optimize system performance - Mentor junior engineers and drive knowledge sharing on emerging technologies

Technical Consulting Engineer at Cisco, Mar 2022 - Feb 2024 · 2 yrs, Bengaluru, Karnataka, India, - Provided L3 support for SAN (MDS, Nexus FCoE) environments, managing escalations for Fortune 500 clients and mission critical accounts - Reduced average resolution time by 20% through process improvements - Delivered technical training and documentation for internal teams

Technical Solutions Consultant at Hewlett Packard Enterprise, Mar 2019 - Mar 2022 · 3 yrs 1 mo, Bengaluru, Karnataka, India, - Diagnosed and resolved complex SAN issues (3PAR, Nimble) and IAM/Greenlake Cloud service requests - Consistently exceeded customer satisfaction targets by delivering fast, effective solutions - Supported sales and account management teams with technical expertise during pre-sales

Education

Bachelor of Technology, Computer Science, Inderprastha Engineering College