Shaurya Seth
Founder’s Office @ Pokus | Building Operational Infrastructure
Bengaluru
4+ years of work experience
Jan 20269 mosPresent
Banglore
Built operations across three 0→1 startup pilots in concierge services, laundry marketplace, and beauty & personal care.
Started at ground zero, doing deliveries personally before any systems or riders existed. Progressed from building the first operational infrastructure to running a 4-person CX team and a 15-person rider fleet.
What I have owned across pilots:
Joined post-funding with zero processes and built the first working systems from scratch, including follow-up formats, payment cadences, vendor communication structures, and task closure frameworks.
Ran a live monitoring function across early shifts, resolving escalations in real time before they reached founders.
Built vendor management from scratch across 10+ vendors, including onboarding, SLA frameworks, daily capacity tracking, and pricing negotiations.
Scaled rider fleet from 0 to 15 gig partners through referral-based recruitment, hotspot deployment, and end-to-end dispatch coordination. Cut pickup-to-delivery time by 55%.
Integrated 3PL partners Pro Routing and Porter, managing allocation, escalations, and SLA tracking.
Designed decision trees and process flows for both the laundry and BPC models.
Built and currently lead a 4-person CX and escalations team. Created SOPs, calling scripts, templates, and a full training model for the team.
Conduct structured customer discovery calls to capture product feedback and purchase intent, feeding findings directly into product direction
Jul 20253 mosSep 2025
Bhopal, Madhya Pradesh, India
Managed end-to-end SaaS client projects (ERP, POS, websites, portals), improving onboarding efficiency by 25%.
Liaised between clients and development teams, reducing post-deployment issues by 30%.
Conducted client demos and sales presentations, driving 20% increase in conversion rates.
Streamlined project tracking and optimized client lifecycle processes, boosting operational efficiency by 15%.
Jul 20231 yr 11 mosMay 2025
Bhopal, Madhya Pradesh, India
Led end-to-end sales operations, including client acquisition, market research, and strategic sales planning.
Successfully achieved sales targets and strengthened customer relationships, contributing directly to departmental growth.
Conducted market analysis to identify new business opportunities and optimize sales strategies.
Collaborated with cross-functional teams to ensure smooth service delivery and client satisfaction.
Recognized by peers and clients for strong communication, product knowledge, and a proactive approach to problem-solving.
Dec 20228 mosJul 2023
On-site
•Used creativity, strategic thinking, and knowledge of current market trends to target and build relationships with
potential customers.
• Built strong and positive relationships with
customers by staying polite and helpful throughout interactions.
• Created video marketing campaigns for colleagues using social media strategies and analytics
Skills: Channel Partners Channel Sales. Business-to-Business (B2B)
Dec 20223 mosFeb 2023
Delhi, India
Jul 20226 mosDec 2022
Aug 20211 yr 1 moAug 2022
Shaurya’s AI Stack
Education
Post Graduate Certificate Programme in Strategic Product Management
Indian Institute of Technology, Roorkee
20251 yr2026
Master of Business Administration
UAi - School of Management
20212 yrs2023
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