Shashirekha Devang L
IT Administrator L2| IT Infra /Cloud Support | System Administrator | Cloud Administrator | Technical Support Engineer | windows Microsoft M365 apps |
Bengaluru
4+ years of work experience
Oct 20251 yr 1 moPresent
India
Managed MFA and Windows Server environments, enhancing security protocols and reducing unauthorized access attempts by 90%.
Administered Microsoft Entra ID and Microsoft 365 identity governance, ensuring secure enterprise access for over 400 users per month with 100% compliance.
Administered Microsoft Entra ID (Azure AD), Microsoft 365 Identity Management, and Azure Active Directory (AAD Connect).
Configured Virtual Desktop Infrastructure (VDI) and VPNs for secure remote access across distributed teams.
Handled client incidents and service requests via ServiceNow for a USA-based process.
Managed Multifactor Authentication (MFA), laptop restoration, and Windows Server environments.
Supported Microsoft Cloud Services including Azure and Office 365 administration.
Provided hands-on macOS/MacBook support including configuration, troubleshooting, and maintenance.
Applied strong networking fundamentals including Wi-Fi diagnostics, firewall concepts, DNS, and IP addressing to resolve connectivity issues.
Maintained IT asset management practices covering procurement tracking, hardware inventory, and lifecycle management.
Diagnosed and resolved complex user issues efficiently, ensuring minimal business disruption.
Collaborated cross-functionally with strong communication skills; capable of working independently across multiple concurrent tasks.
Nov 20238 mosJun 2024
Bangalore Urban, Karnataka, India
1. IT Support Infrastructure:
o Managed IT infrastructure for smooth operations, reducing downtime by implementing best practices.
o Set up new laptops for employees, configured hardware and software, and managed user profiles.
2. Software Troubleshooting & Application Support:
o Troubleshot complex software issues across various applications, handled reinstallations, updates, and patches.
o Ensured compatibility between new software versions and existing systems by collaborating with vendors and internal teams.
3. VDI & VPN Configuration:
o Set up Virtual Desktop Infrastructure (VDI) for secure remote access, configuring Virtual Private Networks (VPNs) to maintain secure connectivity.
o Resolved connectivity issues through network diagnostics, configuration adjustments, and troubleshooting end-user problems.
4. Asset Management & Restoration:
o Performed full laptop restorations, including OS reinstallation, data recovery, and software reconfiguration.
o Managed IT assets efficiently, refurbishing and reassigning devices to optimize equipment utilization.
5. Network & Infrastructure Troubleshooting:
o Diagnosed and resolved network bottlenecks and configuration errors to ensure smooth system operation.
o Worked closely with teams on troubleshooting internet, Wi-Fi, and hardware-related connectivity issues.
6. Systems Monitoring & Projects:
o Participated in infrastructure projects related to system monitoring, ensuring that networks and devices operated without disruptions.
o Provided hands-on technical support for systems monitoring and administration tasks.
Oct 20221 yr 1 moOct 2023
Bangalore Urban, Karnataka, India
>Oracle SQL developer: SQL, PL/SQL language Oracle data integrator (designer instance, topology
instance, operator instance, Security instance)
>Design and develop complex ODI mappings, packages, and procedures. monitoring Operator
>Experience in developing load plans and scheduling jobs.
>Experience in performance tuning of ODI mappings Ability to perform exception handling in ODI
>Strong knowledge of ETL/ELT concepts Ability to design ETL unit test cases and debug ETL mappings
>Knowledge of data modeling.
>scenario monitoring, Alert monitoring, reporting
Project 1: Automated purge process for old files, utilizing Oracle DB, Concurrent Programs, ODI, and
UNIX Shell script.
>Automated Schedule: The system will be configured to run on a regular schedule, ensuring timely and
consistent file purging.
>File Type Flexibility: The solution will accommodate various file formats (CSV, TXT, XLSX) commonly
used in business processes.
>Conditional Logic: Files older than one year will be identified based on modification time, allowing for
precise purging.
BENEFITS
>Operational Efficiency: Automation eliminates the need for manual intervention, streamlining the file
purging process.
>Storage Optimization: Regular purging ensures the efficient utilization of server storage space.
>Server Performance: Automated purging contributes to the smooth functioning of the server,
minimizing disruptions.
Project 2: To send Inventory reports to the partner
>Requirement: Inventory reports to send to the partner with is generated weekly.
>Utilizing Tools : Oracle DB and ODI,
>The requirement involves generating weekly inventory reports in ODI, used by multiple partners
through various schedulers.
>The view in ODI is transformed into a CSV file and efficiently transferred to the client's FTP location,
ensuring seamless and automated sharing of critical inventory data
Oct 20211 yr 1 moOct 2022
Bengaluru, Karnataka, India
Roles and responsibility
>Screening The Candidate’s Resume
>Overlook Of The Eligibility of the Candidates.
>Conducting Telephonic interviews and virtual interviews.
>Preparing Them For Am-cat Test
>Convincing Candidates On Their Salary According To The Company Norms.
>Known portals Shine.com, Naukri.com, Job hai, Apna jobs, Times now.
>Roles and responsibility
>Closures were done in Infosys, 24 7 Intouch, Accenture, Policy Bazaar (sales Representative), AckoCSR, etc.
>Mainly Sourcing For MNC Both IT Tech support and Non-IT.
Jan 202110 mosOct 2021
Ahmedabad
End to end Recruitment
Shashirekha’s AI Stack
Education
Master of Computer Applications - MCA, Computer Science
SRM IST Chennai
20232 yrs2025
Bachelor's degree, Computer Science
bms college for women
20193 yrs2022
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