Headline

Product Manager @ Lokal | AI Companions & Therapy Marketplace | Consumer Tech | Ex-Porter

About

Product Manager passionate about solving complex problems at scale through data, design, and empathy. With 4+ years of PM and operations experience across logistics-tech and consumer-tech, I've driven cost optimisation, partner engagement, fulfilment efficiency, and AI-powered product launches. Currently at Lokal, I lead product for Dostt (AI & expert companion platform) and Eaze (therapy & professional support marketplace). Recent work includes launching an AI companion experience, building AI-based expert onboarding with liveness verification and risk scoring, shipping ML-powered face verification (YOLOv8 + FairFace), implementing variable pricing & dual currency, and driving the Eaze Therapist MVP — a slot-based marketplace with RCI-compliant psychologist onboarding. At Porter (3+ years), I led multiple 0→1 and 1→N initiatives — reducing call centre cost per order (₹12.6 → ₹2.4, ₹5Cr+/month savings), launching gamified engagement programs for 100K+ partners, and driving Outstation logistics growth through experimentation, analytics, and UX-led optimisation. I enjoy building systems that balance business impact with user delight, and thrive on connecting user insights with scalable, data-driven design.

Location

Bengaluru

AI stack

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Work experience

Product Manager at Lokal, Dec 2025 - Present · 11 mos, Bengaluru, PM for Dostt (AI companion app) and Eaze (therapy marketplace) — owning AI features, supply quality, monetisation, and 0→1 product builds. - AI Product: Launched AI Dostt companion (Apr 2026); built AI-based expert onboarding with liveness verification, risk scoring & ML-powered face verification (YOLOv8 + FairFace) - Marketplace: Led Eaze Therapist MVP — slot-based therapy marketplace with RCI-compliant psychologist onboarding and session management - Monetisation: Shipped Variable Pricing & Dual Currency; launched Star Listener program for supply-side quality - Growth & Trust: Drove PN automation, retargeting, CS refund automation, bad call blocking, and Cloud Telephony POC (WebRTC + PSTN)

Product Manager at Porter, Jun 2023 - Dec 2025 · 2 yrs 7 mos, Bangalore, Leading end-to-end product execution across multiple charters, driving cost optimisation, fulfilment efficiency, and partner engagement for India’s largest logistics platform. Rewards & Recognition (RNR) – Revamped RNR program with gamified leaderboards across 21 cities, improving partner engagement by 12% and adoption by 5%. Automated point computation and leaderboard refreshes, reducing manual dependency and improving transparency for 100K+ partners. Designed roadmap for badges and trophies to sustain motivation. Outstation (Intercity) POD – Contributed to 0→1 PMF, growing intercity business from ₹8Cr → ₹15Cr in a year. Launched App Toggle and Waiting Time Discovery features reducing cancellations by 25%, and Return Trip (Mumbai–Pune) enabling 10pp improvement in fulfillment and higher partner ROI. Improved conversions by 3% through UX and pricing enhancements backed by user research, VOCs, and field insights. Category P&L & Cost Optimisation – Reduced CC cost per order from ₹12.6 → ₹2.4, saving ₹5Cr/month through automation and refined AOPs. Piloted AI Voice Agent for Tier-2 partners to improve accessibility. Launched Help & Support V1 & V2 with Voice Intent Capture and self-serve flows, improving CSAT from 42% → 46%. Deployed API-led workflows across 20+ query types, reducing TPO by 60% and L2 dependency by 14%. Cross-Functional Leadership – Managed 2-member Product Ops team handling CC coordination, backlog tracking, and NPS surveys. Collaborated with Business, Engineering, Analytics, and Ops to deliver scalable, high-impact solutions while ensuring partner experience and cost efficiency.

Senior Manager of Business Operations at Porter, Jan 2023 - May 2023 · 5 mos, Bengaluru, Karnataka, India

Management Intern at myXp.ai, Apr 2022 - Jun 2022 · 3 mos, Bengaluru, Karnataka, India, • Market Research on the Job market w.r.t unplaced candidates from different colleges and domains. • Assisted the COO on a Strategy model to alter the marketing approach for the product offered. • Enhanced the existing model of the Company’s Job-Tech platform • Built and developed Content and visualization of the same required for Training which included 100+ candidates on a weekly basis. • Analysed and revamped the framework built by the Company's CEO to enhance the content delivery quality by mapping the market's exact needs. • Developed an App based Assessment for multiple candidates based on their respective domains. • Worked on expanding the portfolio by working on a new course launch.

Content Writer, House of Arts (HOA) - TAPMI at T A Pai Management Institute, Manipal, Aug 2021 - Apr 2023 · 1 yr 9 mos, Manipal, Karnataka, India

Graphic Designer, SportsCom - TAPMI at T A Pai Management Institute, Manipal, Aug 2021 - Apr 2023 · 1 yr 9 mos, Manipal, Karnataka, India

Growth Manager at NavKiran - Your Virtual Career Guide, Jul 2021 - Oct 2021 · 4 mos, Udupi, - Drove community growth by engaging with MBA aspirants and students across top B-Schools; organized 5+ workshops and mentorship sessions to boost awareness and participation. - Strengthened brand presence within the student ecosystem through targeted outreach, collaborations, and campus-level networking. - Developed core skills in growth marketing, event management, and stakeholder engagement while enhancing public speaking and leadership capabilities.

Education

Master of Business Administration - MBA, T A Pai Management Institute, Manipal

Bachelor of Technology, Metallurgical Engineering, National Institute of Technology Raipur