Shashi Kumar M profile photo 1 on Tal

Shashi Kumar M

Analyst at ReSource Pro

Bengaluru

3+ years of work experience

ReSource Pro
Jun 20233 yrs 1 moPresent

Promoted from Associate to Analyst (Jan 2025) within 1.5 years for strong delivery and transition ownership. Led the onboarding of P&C insurance processing tasks directly from U.S. clients and transitioned from China. Managed the complete onboarding lifecycle, including task training, qualification, SOP creation, classroom training, troubleshooting, audits, preparing and monitoring the training plan for the processing team. Acted as primary POC during system conversion (Feb 2024) involving migration to a new insurance processing platform. Converted and reworked task procedures to align with new system workflows and guidelines. Handled end-to-end P&C insurance processing activities, including new business submissions, binder issuance, policy issuance, and endorsement processing. Worked on the renewal operations, such as renewal preparation and renewal submissions. Utilized insurance platforms and tools, including AIM, ImageRight, client portals, and Riskmeter for property risk analysis (crime rate and wildfire exposure). Performed Time and Motion Analysis to break down processing steps and help define the standard handling time (SHT) for insurance tasks. Handled urgent client requests on a high-priority basis, ensuring consistent quality, accuracy, and turnaround time while meeting SLA expectations. Delivered all transitions with no team escalations. Recognized with Spark Reward, Star Performer awards, onboarding certification, and appreciation from China transition team and Board of Directors. Assisted the process lead in preparing detailed reports, ensuring accuracy and on-time delivery to both clients and management.
Bosch
Sep 20213 mosNov 2021

Learned and worked on DNOX systems used in cars and light-duty vehicles. Built a tester tool for DNOX 5.X level sensor using Arduino. Assisted in demonstration of DEF tanks used in Mahindra passenger cars.

Education

St. Mary's school

12TH (CBSE – PCMB)

St. Mary's school

St. Mary's school

10TH (CBSE)

St. Mary's school

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Shashi Kumar M on Tal

Headline

Analyst at ReSource Pro

Location

Bengaluru

Work experience

Analyst at ReSource Pro, Jun 2023 - Present · 3 yrs 1 mo, Promoted from Associate to Analyst (Jan 2025) within 1.5 years for strong delivery and transition ownership. Led the onboarding of P&C insurance processing tasks directly from U.S. clients and transitioned from China. Managed the complete onboarding lifecycle, including task training, qualification, SOP creation, classroom training, troubleshooting, audits, preparing and monitoring the training plan for the processing team. Acted as primary POC during system conversion (Feb 2024) involving migration to a new insurance processing platform. Converted and reworked task procedures to align with new system workflows and guidelines. Handled end-to-end P&C insurance processing activities, including new business submissions, binder issuance, policy issuance, and endorsement processing. Worked on the renewal operations, such as renewal preparation and renewal submissions. Utilized insurance platforms and tools, including AIM, ImageRight, client portals, and Riskmeter for property risk analysis (crime rate and wildfire exposure). Performed Time and Motion Analysis to break down processing steps and help define the standard handling time (SHT) for insurance tasks. Handled urgent client requests on a high-priority basis, ensuring consistent quality, accuracy, and turnaround time while meeting SLA expectations. Delivered all transitions with no team escalations. Recognized with Spark Reward, Star Performer awards, onboarding certification, and appreciation from China transition team and Board of Directors. Assisted the process lead in preparing detailed reports, ensuring accuracy and on-time delivery to both clients and management.

Engineer Intern at Bosch, Sep 2021 - Nov 2021 · 3 mos, Learned and worked on DNOX systems used in cars and light-duty vehicles. Built a tester tool for DNOX 5.X level sensor using Arduino. Assisted in demonstration of DEF tanks used in Mahindra passenger cars.

Education

12TH (CBSE – PCMB), St. Mary's school

10TH (CBSE), St. Mary's school

Shashi Kumar M - Analyst in Bengaluru | Tal