---
title: "Shashank Singor - Sr Program Manager | CX CloudOps in Bengaluru | Tal"
description: "Meet Shashank Singor, Enterprise Operations | AI Program Management | PMP | Global Delivery & Service Excellence | Enterprise Observability ALM | Digital Transformation| GenAI | AI Ethics based in Bengaluru. AI stack includes claude and openai."
image: "https://tal.club/meet/shashank-singor/share-image"
---

# Shashank Singor on Tal

## Headline

Enterprise Operations \| AI Program Management \| PMP \| Global Delivery & Service Excellence \| Enterprise Observability ALM \| Digital Transformation\| GenAI \| AI Ethics

## About

Enterprise Operations and AI Transformation Leader with 14\+ years of experience driving large\-scale customer success, global delivery, service operations, digital transformation, and AI\-enabled business programs within SAP's enterprise ecosystem\. Currently leading strategic enterprise programs at SAP, focused on AI\-driven operations, enterprise observability, managed cloud integrations, customer transformation, and operational excellence initiatives supporting global customers\. Over the past decade, I have built and scaled global teams, led mission\-critical customer engagements, managed multimillion\-dollar service portfolios, and delivered transformational programs that improved customer outcomes, operational efficiency, and business growth\. Key achievements include: \- Reduced annual incident volumes by 30% cases through automation, prevention programs, and self\-service enablement\. \- Managed enterprise customer portfolios exceeding $15M annual value while maintaining 99%\+ SLA compliance\. \- Improved operational efficiency by 30% through process transformation, KPI\-driven governance, and automation\. \- Led enterprise observability programs across SAP landscapes, enabling proactive monitoring, resilience, and operational intelligence\. \- Designed and implemented AI\-powered operational enablement platforms accelerating troubleshooting, knowledge discovery, and issue resolution\. \- Built and scaled global delivery teams across multiple regions supporting 24x7 enterprise operations\. \- Led employee engagement initiative for CX Lob focusing on improving employee engagement, leadership trust and building a culture to value employees\. My expertise spans: • Enterprise Operations Leadership • AI & Digital Transformation • Customer Success & Experience • Global Service Delivery • Strategic Program Management • Enterprise Observability • Managed Cloud Services • Operational Excellence & Governance • Executive Stakeholder Management • Organizational Leadership & Team Development I am passionate about helping organizations transform operations through AI, automation, observability, and customer\-centric leadership\.

## Location

Bengaluru

## AI stack

claude

openai

## Work experience

Sr Program Manager \| CX CloudOps at SAP, Apr 2024 \- Present · 2 y 5 mo, Bengaluru, \- Sr Program Manager for SAP Managed Integration Services focusing on S4HC & SCV2 Solutions\. \- I drive AI\-enabled enterprise operations and customer transformation at scale\. \- Orchestrating E2E AI Solution Development for SAP Managed Cloud Integration\. \- Establishing E2E Observability & Monitoring for SAP Managed Cloud Integration Program\. \- Leading AI Discovery Program focusing on Design Thinking Principles\. \- Leading a team of Engineers, Consultants for effective Governance and Program Delivery\.

Service Delivery Manager at SAP, Apr 2021 \- Mar 2024 · 3 yrs, \- Managed strategic SAP customer engagements worth $5M\+ annual portfolio value, ensuring delivery excellence across multiple enterprise accounts\. \- Led E2E SAP delivery governance for 10\+ strategic global customers with consistent 99%\+ SLA adherence and high customer satisfaction\. \- Increased delivery efficiency by 30% through process standardization, automation initiatives, and KPI\-driven execution models\. \- Led strategic governance reviews with CXO stakeholders, contributing to 20% growth in account expansion and renewals\.

Sr Solution Support Architect at SAP, Apr 2019 \- Mar 2021 · 2 yrs, \- Built Global Team in 5 Regions expanding Topic Delivery and Round the clock Coverage\. \- Lead Global Cross Delivery ERP Team\. \- Lead SAP Strategic Customer SAP Implementation & Support\. \- Member of SAP Customer Implementation Advisory for System Design & Architecture

Sr SAP MM Consultant at Avvas Infotech, May 2013 \- Jul 2016 · 3 yrs 3 mos, Bengaluru

Project Engineer \- Services at Luwa India Pvt\. Ltd\. \- India, May 2011 \- Dec 2013 · 2 yrs 8 mos, \- Managed procurement planning, forecasting, vendor coordination and material management operations\. \- Project Engineer responsible for Installation & Service for North Indian Regions\. \- Developed foundational expertise in enterprise operations, stakeholder management & process optimization\.

## Education

Certificate Programme In Digital Transformation and AI for Leaders\!, Digital tranformation, AI Adoption, Indian Institute of Management, Indore

[View the original profile](https://tal.club/meet/shashank-singor)

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