Shashank S profile photo 1 on Tal

Shashank S

Business Operations Professional | Aspiring Business Analyst | Power BI | Advanced Excel | Data Analysis | Process Improvement

Bengaluru

3+ years of work experience

Concentrix
Dec 202510 mosPresent

Supported banking operations while consistently meeting quality and compliance standards. Resolved complex banking account queries through data analysis and process adherence. Collaborated with cross-functional teams to improve operational efficiency and customer experience. Maintained high levels of accuracy in customer data validation and documentation.
Accenture
Apr 20258 mosNov 2025

Achieved and consistently met sales performance targets in the telecommunications industry. Used customer insights and sales data to recommend solutions aligned with business needs. Worked with cross-functional teams to improve customer experience and operational efficiency. Maintained accurate sales documentation and CRM records to support business reporting.
[24]7.ai
Oct 20222 yrs 6 mosMar 2025

Greater Bengaluru Area

Supported workforce operations for a team of approximately 150 associates. Assisted in workforce planning, attendance monitoring, and schedule adherence. Contributed ideas to improve employee engagement and create a positive work environment. Worked with leadership to ensure operational goals and service levels were achieved.

Shashank’s AI Stack

claude
claude
gemini
gemini
ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images

Education

amity University

Master of Business

amity University

Bachelor of Business Administration, Human Resources Management and Services

New Shores International College - India

20193 yrs2022

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Headline

Business Operations Professional | Aspiring Business Analyst | Power BI | Advanced Excel | Data Analysis | Process Improvement

About

Business Operations professional with 3+ years of experience across Banking Operations, Telecommunications, Sales Operations, and Workforce Management. Skilled in data analysis, stakeholder management, KPI reporting, process improvement, and business operations. Experienced in advanced Excel and Power BI to analyze business performance and create meaningful reports and dashboards that support decision-making. Passionate about business analysis, business process optimization, and using data to solve operational challenges. Currently seeking business analyst or operations analyst opportunities.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

ChatGPT Images

Work experience

Sr. Operations Representative at Concentrix, Dec 2025 - Present · 10 mos, Supported banking operations while consistently meeting quality and compliance standards. Resolved complex banking account queries through data analysis and process adherence. Collaborated with cross-functional teams to improve operational efficiency and customer experience. Maintained high levels of accuracy in customer data validation and documentation.

Sr. Representative at Accenture, Apr 2025 - Nov 2025 · 8 mos, Achieved and consistently met sales performance targets in the telecommunications industry. Used customer insights and sales data to recommend solutions aligned with business needs. Worked with cross-functional teams to improve customer experience and operational efficiency. Maintained accurate sales documentation and CRM records to support business reporting.

Support Executive at [24]7.ai, Oct 2022 - Mar 2025 · 2 yrs 6 mos, Greater Bengaluru Area, Supported workforce operations for a team of approximately 150 associates. Assisted in workforce planning, attendance monitoring, and schedule adherence. Contributed ideas to improve employee engagement and create a positive work environment. Worked with leadership to ensure operational goals and service levels were achieved.

Education

Master of Business, amity University

Bachelor of Business Administration, Human Resources Management and Services, New Shores International College - India

Shashank S - Sr. Operations Representative in Bengaluru | Tal