Headline

customer fulfillment

About

Experienced Executive with a demonstrated history of working in the information technology and services industry. Skilled in Operations Management, Resource management, Contract Management, Order Fulfillment, Supply chain and Incentive Programs with a strong penchant for Order to Cash process

Location

Greater Bengaluru Area

AI stack

github copilot

metaai

ChatGPT

Work experience

Resource manager at WIPRO TECHNOLOGIES, Apr 2012 - Present · 14 yrs 7 mos, India, Resource Management, Compliance & Audit Leadership – Wipro Technologies Handled onboarding activities in SAP Fieldglass (Optum-United Health Care group portal), enabling billing and revenue generation. Coordinated VDI enablement for offshore resources and managed Optum laptop shipments for onsite teams. Managed onboarding trackers and delivered monthly reports to procurement and customer teams. Directed resource fulfillment, identifying bench resources and allocating them to U.S. projects based on skill sets; prioritized H1B resources to optimize costs. Created job codes, collaborated with talent acquisition, and flagged external hiring needs when internal candidates were unavailable. Oversaw SOX testing, compliance, and internal financial controls for O2C processes, liaising with statutory and management auditors to close audits. Conducted User Acceptance Testing (UAT) of new systems from an audit perspective. Global Sales Incentive processing Managed advance payments in exceptions and reported incentive recoveries to controllership. Validated global revenue and order bookings across all business units. Served as single point of contact for internal and external audits, including SOX. Simplified incentive processes, handled UAT for new tools, and drove tool implementation. Began career by leading the Project Control Team, responsible for budget allocation and compliance testing for client projects. Key Achievements Streamlined resource allocation, boosting efficiency by 30%. Reduced operational costs by 15% through effective resource management. Facilitated cross‑departmental communication, enhancing project timelines. Achieved 95% stakeholder satisfaction in feedback surveys.

Solutions Contract Manager at IBM India Private Limited, Apr 2005 - Apr 2012 · 7 yrs 1 mo, Bangalore, Customer Fulfillment & Supply Chain Leadership Experience Managed end‑to‑end Order‑to‑Cash (O2C) processes, liaising across cross‑functional units to streamline the entire supply chain. Registered and administered IBM business contracts in line with SLAs, covering cloud computing, data center deals, hosting services, staff augmentation, SAP implementation support, and more. Ensured timely delivery of OEM and non‑OEM products, preventing cost overruns and safeguarding project profitability. Issued product and service invoices per contractual obligations, maintaining compliance and financial accuracy. Acted as single point of contact for India region, reporting contracts >$500K to Asia‑Pacific accounting teams for legal and financial review. Coordinated between Indian operations and Asia‑Pacific teams on contract registration, termination, updates, and invoicing. Identified process deviations, price violations, and credit risks, documenting them in monthly measurement reports for top management. Oversaw SLA adherence and managed services billing across IBM segments including Global Technical Services, Annual Maintenance, Strategic Outsourcing, Global Business Services, Hardware, Software, and Learning Services. Maintained IBM intranet portal for customer fulfillment, ensuring accurate and up‑to‑date contract information. Enhanced client relationships, resulting in a 25% increase in renewals. Streamlined contract processes, reducing turnaround time by 40%. Developed training programs, elevating team performance and efficiency. Collaborated with cross-functional teams to drive project success. Managed a portfolio of contracts worth over $50 million.

Web marketing executive at Addr.com, Inc., 2003 - 2005 · 2 yrs

Education

Bachelor’s Degree, bangalore university

websters school