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Shashank Agrawal

Senior Software Engineer @ CRED | Platform Engineering • Distributed Systems • AI Agents • Backend Systems

Bengaluru

5+ years of work experience

CRED
Oct 20224 yrs 1 moPresent

Bengaluru

Backend and platform engineering for CRED's Mint and Insurance businesses — 12M+ users, ₹5,000Cr+ lifetime investment volume. - Built the insurance middleware platform from scratch — a configuration-driven insurer integration layer. 1.5M+ quote requests/day at sub-200 ms p90. - Built the assistance platform from scratch — real-time, event-driven, orchestrating user journeys across in-app, WhatsApp, AI calling, and support automation. - Onboarded multiple insurance partners: ₹50Cr+ premium, 238K+ policies, reconciliation effort down 80%. - Building autonomous agents for production debugging, incident triage, and on-call using Claude Code, MCP, and LLM APIs.
Deloitte Digital
Jun 20211 yr 5 mosOct 2022

Bengaluru

Backend services and enterprise integrations for cloud-native digital platforms — scalable APIs and distributed workflows.

Shashank’s AI Stack

claude code
claude code
claude
claude
gemini
gemini
ChatGPT
ChatGPT

Education

Indian Institute of Technology, Indore

Bachelor of Technology - BTech, Electrical and Electronics Engineering

Indian Institute of Technology, Indore

20174 yrs2021

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Headline

Senior Software Engineer @ CRED | Platform Engineering • Distributed Systems • AI Agents • Backend Systems

About

I'm a backend and platform engineer who enjoys building systems that other engineers and businesses can build upon. Over the past 5+ years, I've worked across fintech and insurance, designing distributed systems, reusable backend platforms, and event-driven architectures that operate at production scale. At CRED, I've built platforms from the ground up, including: - A configuration-driven insurer integration platform processing 1.5M+ quote requests/day. - A real-time assistance platform that processes millions of events to orchestrate contextual customer journeys across multiple channels. Beyond product development, I care deeply about engineering excellence—reliability, observability, platform abstractions, developer productivity, and operational simplicity. More recently, I've been exploring AI-native software engineering. I use Claude Code extensively in day-to-day development and have built engineering agents for production debugging, incident triage, code review, testing, documentation, knowledge retrieval, and on-call assistance using LLMs and the Model Context Protocol (MCP). Areas I'm most interested in: - Distributed Systems - Platform Engineering - Event-Driven Architectures - AI-Native Engineering - Developer Tooling - Reliability Engineering Always happy to connect with engineers who enjoy solving large-scale backend and platform problems.

Location

Bengaluru

AI stack

claude code

claude

gemini

ChatGPT

Work experience

Senior Software Engineer at CRED, Oct 2022 - Present · 4 yrs 1 mo, Bengaluru, Backend and platform engineering for CRED's Mint and Insurance businesses — 12M+ users, ₹5,000Cr+ lifetime investment volume. - Built the insurance middleware platform from scratch — a configuration-driven insurer integration layer. 1.5M+ quote requests/day at sub-200 ms p90. - Built the assistance platform from scratch — real-time, event-driven, orchestrating user journeys across in-app, WhatsApp, AI calling, and support automation. - Onboarded multiple insurance partners: ₹50Cr+ premium, 238K+ policies, reconciliation effort down 80%. - Building autonomous agents for production debugging, incident triage, and on-call using Claude Code, MCP, and LLM APIs.

Software Engineer at Deloitte Digital, Jun 2021 - Oct 2022 · 1 yr 5 mos, Bengaluru, Backend services and enterprise integrations for cloud-native digital platforms — scalable APIs and distributed workflows.

Education

Bachelor of Technology - BTech, Electrical and Electronics Engineering, Indian Institute of Technology, Indore

Shashank Agrawal - Senior Software Engineer in Bengaluru | Tal