Headline

Customer Experience & Performance Marketing Leader | Secretary to the Board of Directors | Strategic Growth

About

I am a results-driven professional who thrives at the intersection of Corporate Governance and Customer Excellence. With a career built on driving growth at organizations like Vijay Exports and Tata Consultancy Services, I specialize in bridging the gap between high-level board strategy and front-line operational execution. My expertise lies in transforming customer journeys and optimizing performance marketing to deliver measurable business impact. I am passionate about leading high-performing teams and creating systems that harmonize organizational goals with exceptional customer satisfaction. Core Competencies: Leadership: Operations Management & Board of Directors Secretariat. Growth: Digital & Performance Marketing Strategy. Experience: Enhancing CX/CS Life Cycles & Relationship Management. Execution: Recruitment Strategy & Team Development in fast-paced environments. I am currently exploring leadership opportunities in Mumbai where I can contribute to strategic growth and operational success. Let’s connect to explore how we can collaborate!

Location

Mumbai

Work experience

Secretary Board of Directors at Vijay Exports, Mar 2025 - Present · 1 yr 4 mos, Mumbai

Senior Process Associate at Tata Consultancy Services, Sep 2022 - Jan 2025 · 2 yrs 5 mos, Mumbai

Customer Service Specialist at Tata Consultancy Services, Sep 2022 - Jan 2025 · 2 yrs 5 mos, Mumbai

Senior Process Associate at Tata Consultancy Services, Sep 2022 - Jan 2025 · 2 yrs 5 mos, Mumbai, Maharashtra, India

Customer Experience Manager at Whitehat Education Technology Pvt. Ltd., Jun 2020 - May 2022 · 2 yrs

Senior Customer Service Executive at INTELENET GLOBAL SERVICES PVT LTD, Feb 2018 - Feb 2019 · 1 yr 1 mo

Senior Customer Service Executive at Teamglobal Logistics Pvt. Ltd., May 2014 - Jun 2015 · 1 yr 2 mos

Education

MBA, Marketing, MET Institute of Management

Higher National Diploma, Foreign Trade, Mumbai university