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SHAREEF S

Senior Executive Information Technology @ Heisetasse Beverages | Managing IT Assets and Technical Support

Bengaluru

5+ years of work experience

Third Wave Coffee
Sep 20251 moSep 2025

• Managed the full lifecycle of IT assets, ensuring efficient tracking, inventory, maintenance, and disposal. • Provided comprehensive technical support for end-users, resolving issues with desktops, laptops, printers, and peripherals. • Configured and maintained SQL databases, supporting server operations and enhancing system performance. • Collaborated with vendors for hardware repairs and procurement, streamlining the support process.
Devyani International Limited
Jan 20241 yr 7 mosJul 2025

• Managed IT assets and hardware inventory, ensuring compliance with company asset management policies. • Provided technical support for end-users, resolving issues with PCs, laptops, and printers. • Configured servers and handled SQL databases, supporting POS and Android applications. • Installed and configured operating systems, Microsoft Outlook, and Office 365, enhancing user productivity.
CMS IT Services
Jan 20213 yrs 1 moJan 2024

• Provided remote and on-site technical support for operating systems and applications to enhance user experience. • Managed IT assets, including hardware inventory and maintenance, ensuring optimal performance. • Installed and configured Microsoft Outlook, Office 365, and networking devices to streamline operations. • Troubleshot and repaired laptops, desktops, and printers, effectively replacing defective hardware components.
Dec 20191 yr 1 moDec 2020

Serviced laptops and computer systems, including driver updates. Installed MS Office and configured networking devices, including LAN ports, routers, and printers.

SHAREEF’s AI Stack

claude code
claude code
gemini
gemini
ChatGPT
ChatGPT
Microsoft Copilot
Microsoft Copilot

Education

Bachelor of Computer Applications

Bharathiar University, Coimbatore

Diploma in Enterprise Network Engineering (MCSE, LINUX, CCNA, Ethical Hacking)

C-Level Agenda: CCO

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Headline

Senior Executive Information Technology @ Heisetasse Beverages | Managing IT Assets and Technical Support

About

Bachelor of Computer Applications graduate from Bharathiar University, with advanced certifications in Enterprise Network Engineering, MCSE, LINUX, CCNA, and Ethical Hacking. Most recently served as Senior Executive in Information Technology at Heisetasse Beverages, managing IT asset lifecycles, troubleshooting hardware/software issues, and configuring SQL databases alongside networking hardware. Core competencies include IT asset management, POS systems, and technical user support. At Heisetasse Beverages, contributed to seamless IT operations by supporting end-users, maintaining system security, and resolving diverse technical challenges. Known for collaborative problem-solving and a proactive approach to optimizing IT infrastructures, they aim to enhance operational efficiency and support dynamic team environments. Skilled in leveraging technical expertise to empower teams and deliver reliable solutions aligned with organizational goals.

Location

Bengaluru

AI stack

claude code

gemini

ChatGPT

Microsoft Copilot

Work experience

Senior Executive Information Technology at Third Wave Coffee, Sep 2025 - Sep 2025 · 1 mo, • Managed the full lifecycle of IT assets, ensuring efficient tracking, inventory, maintenance, and disposal. • Provided comprehensive technical support for end-users, resolving issues with desktops, laptops, printers, and peripherals. • Configured and maintained SQL databases, supporting server operations and enhancing system performance. • Collaborated with vendors for hardware repairs and procurement, streamlining the support process.

Senior Executive Information Technology at Devyani International Limited, Jan 2024 - Jul 2025 · 1 yr 7 mos, • Managed IT assets and hardware inventory, ensuring compliance with company asset management policies. • Provided technical support for end-users, resolving issues with PCs, laptops, and printers. • Configured servers and handled SQL databases, supporting POS and Android applications. • Installed and configured operating systems, Microsoft Outlook, and Office 365, enhancing user productivity.

Customer Support Engineer at CMS IT Services, Jan 2021 - Jan 2024 · 3 yrs 1 mo, • Provided remote and on-site technical support for operating systems and applications to enhance user experience. • Managed IT assets, including hardware inventory and maintenance, ensuring optimal performance. • Installed and configured Microsoft Outlook, Office 365, and networking devices to streamline operations. • Troubleshot and repaired laptops, desktops, and printers, effectively replacing defective hardware components.

Information Technology Engineer at Rainbow networking cochin, Dec 2019 - Dec 2020 · 1 yr 1 mo, Serviced laptops and computer systems, including driver updates. Installed MS Office and configured networking devices, including LAN ports, routers, and printers.

Education

Bachelor of Computer Applications, Bharathiar University, Coimbatore

Diploma in Enterprise Network Engineering (MCSE, LINUX, CCNA, Ethical Hacking), C-Level Agenda: CCO