---
title: "Shardha Kamble - Quality Assurance Tester in Panvel | Tal"
description: "Meet Shardha Kamble, TCS at Tata Consultancy Services based in Panvel."
image: "https://tal.club/meet/shardha-kamble/share-image"
---

# Shardha Kamble on Tal

## Headline

TCS at Tata Consultancy Services

## Location

Panvel

## Work experience

Quality Assurance Tester at Tata Consultancy Services, Nov 2023 \- Present · 2 yrs 8 mos, India

TCS at Tata Consultancy Services, Feb 2022 \- Nov 2023 · 1 yr 10 mos, Thane, Maharashtra, India, Service Desk Engineer \| TCS As a Service Desk Engineer at TCS, I provide exceptional technical support and customer service to clients, ensuring prompt resolution of technical incidents and requests\. My role involves troubleshooting, problem\-solving, and communicating effectively with clients and internal stakeholders\. \- Responded to and resolved technical incidents and requests via phone, email, and chat \- Conducted troubleshooting and problem\-solving to identify root causes of technical issues \- Provided technical guidance and support to clients, ensuring timely resolution of incidents \- Collaborated with internal teams, including development and operations, to resolve complex technical issues\. \- Documented incidents, problems, and requests in the IT service management tool\. \- Participated in knowledge management activities to improve incident resolution and prevent future occurrences\. \- ITIL Foundation certification\. \- Proficient in IT service management tools, such as ServiceNow\. \- Strong technical skills in Windows, macOS, and Linux operating systems\. \- Experience with cloud platforms, including Azure\. \- Excellent communication, problem\-solving, and analytical skills\. \- Consistently met or exceeded service level agreement \(SLA\) targets for incident resolution and request fulfillment\. \- Improved customer satisfaction ratings through prompt and effective technical support\. \- Contributed to knowledge management activities, resulting in improved incident resolution times and reduced repeat incidents\.

## Education

Bsc cs, Computer Science, Yashwantrao chavan College of Arts, Science and Commerce, karad

[View the original profile](https://tal.club/meet/shardha-kamble)

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