Headline

TCS at Tata Consultancy Services

Location

Panvel

Work experience

Quality Assurance Tester at Tata Consultancy Services, Nov 2023 - Present · 2 yrs 8 mos, India

TCS at Tata Consultancy Services, Feb 2022 - Nov 2023 · 1 yr 10 mos, Thane, Maharashtra, India, Service Desk Engineer | TCS As a Service Desk Engineer at TCS, I provide exceptional technical support and customer service to clients, ensuring prompt resolution of technical incidents and requests. My role involves troubleshooting, problem-solving, and communicating effectively with clients and internal stakeholders. - Responded to and resolved technical incidents and requests via phone, email, and chat - Conducted troubleshooting and problem-solving to identify root causes of technical issues - Provided technical guidance and support to clients, ensuring timely resolution of incidents - Collaborated with internal teams, including development and operations, to resolve complex technical issues. - Documented incidents, problems, and requests in the IT service management tool. - Participated in knowledge management activities to improve incident resolution and prevent future occurrences. - ITIL Foundation certification. - Proficient in IT service management tools, such as ServiceNow. - Strong technical skills in Windows, macOS, and Linux operating systems. - Experience with cloud platforms, including Azure. - Excellent communication, problem-solving, and analytical skills. - Consistently met or exceeded service level agreement (SLA) targets for incident resolution and request fulfillment. - Improved customer satisfaction ratings through prompt and effective technical support. - Contributed to knowledge management activities, resulting in improved incident resolution times and reduced repeat incidents.

Education

Bsc cs, Computer Science, Yashwantrao chavan College of Arts, Science and Commerce, karad