---
title: "Shardesh Kumar Pandey - Senior Executive IT Infrastructure & Operations in Indore | Tal"
description: "Meet Shardesh Kumar Pandey, IT Infrastructure Management | IT Operations | ITSM | 15 Years Experience | Network & Security | SAP S/4HANA Support | Incident, Change & SLA Management | Vendor & Asset Management | Microsoft 365 | NAS based in Indore."
image: "https://tal.club/meet/shardesh-kumar-pandey/share-image"
---

# Shardesh Kumar Pandey on Tal

## Headline

IT Infrastructure Management \| IT Operations \| ITSM \| 15 Years Experience \| Network & Security \| SAP S/4HANA Support \| Incident, Change & SLA Management \| Vendor & Asset Management \| Microsoft 365 \| NAS

## About

With over 15 years of experience in enterprise IT operations, I have built and supported large\-scale infrastructure environments across manufacturing and aviation sectors\. My background spans IT infrastructure management, service delivery, SAP S/4HANA support, network security, and vendor governance\. Currently leading Plant IT Operations at Vacmet India Ltd\., I manage end\-to\-end infrastructure services supporting 800\+ users, including network security, firewall management, NAS storage, SAP user support, surveillance systems, and IT asset lifecycle management\. I act as the single point of contact for service improvement initiatives, SLA tracking, and operational continuity planning\. My core strength lies in IT Service Management aligned with ITIL practices\. I have hands\-on experience driving incident, change, and problem management processes, improving service stability, and ensuring compliance with security and audit standards\. I have worked extensively with cross\-functional teams, vendors, and business stakeholders to deliver reliable and secure IT environments\. Earlier in my career, I supported mission\-critical airline operations under IBM managed services at Jet Airways, handling enterprise systems, AD administration, network coordination with telecom providers, and email migration initiatives\. I hold an MBA in IT & HR along with certifications in ITSM and ISO/IEC 20000\. I am focused on progressing into IT Operations Manager, Service Management Lead, or Infrastructure Leadership roles where I can drive service governance, operational stability, and scalable IT growth\.

## Location

Indore

## Work experience

Senior Executive IT Infrastructure & Operations at Vacmet India Ltd, Oct 2021 \- Present · 4 yrs 9 mos, Indore, Madhya Pradesh, India, • Leading end\-to\-end IT Infrastructure and Operations for manufacturing plant supporting 800\+ users across production, corporate, and security environments\. • Managing Network Infrastructure including LAN/WAN, Firewall, Router configuration, PoE switches, and wireless integration to ensure 99%\+ uptime\. • Administering SAP S/4HANA user support, Office 365 environment, Active Directory, and enterprise security patch management\. • Overseeing IT Security Operations including antivirus server \(Trend Micro\), vulnerability checks, system hardening, and compliance monitoring\. • Implemented and managed 1500\+ IP phone extensions \(NEC PABX\) and 200\+ surveillance cameras with NVR systems ensuring secure plant operations\. • Driving Incident Management process, SLA tracking, and service improvement initiatives as Single Point of Contact for plant IT services\. • Leading IT Asset Lifecycle Management including procurement, vendor coordination, budgeting support, and compliance audits\. • Coordinating with HR for attendance system integration and access management controls\. • Supporting Data Center operations, backup strategy, disaster recovery planning, and business continuity readiness\. Key Achievements: • Led complete IT infrastructure setup for new BOPP & BOPET production lines, delivering full network, CCTV, EPABX, and enterprise system deployment with zero major business disruption\. • Improved network uptime from \~96% to 99%\+ through firewall optimization, structured monitoring, and proactive maintenance\. • Reduced average incident resolution time by approximately 30% by streamlining ticket prioritization and escalation processes\. • Strengthened endpoint security posture, reducing malware/security incidents by nearly 40% through improved antivirus governance and patch management\. • Optimized IT asset tracking and vendor coordination, reducing procurement turnaround time by 20%\.

Senior Technical Support Engineer – IT Infrastructure & Systems at DSM Infocom Private Limited, Sep 2020 \- Oct 2021 · 1 yr 2 mos, Patna, Bihar, India, • Managed server and network operations including LAN/WAN, MPLS, ILL connectivity ensuring uninterrupted business operations\. • Administered Active Directory, Group Policies, domain security, and user lifecycle management\. • Led Microsoft Volume Licensing \(VLSC\) administration and compliance monitoring\. • Implemented firewall configuration, patch management, and endpoint security controls\. • Supervised email administration \(Office 365\), shared mailbox management, and external access governance\. • Coordinated with vendors for infrastructure maintenance, troubleshooting, and performance optimization\. • Developed backup and restoration procedures to ensure data integrity and business continuity\.

Senior Executive – IT Infrastructure & SAP Support at GREENPLY INDUSTRIES LIMITED, Oct 2018 \- Jul 2020 · 1 yr 10 mos, Kolkata, • Managed enterprise IT operations across plant and corporate users including global support coordination\. • Administered SAP S/4HANA MM module functions including PO creation, MIGO, service sheets, and SLA monitoring\. • Oversaw IT Vendor Management including contract coordination, SLA tracking, and payment validation\. • Managed Office 365 & G\-Suite environments including license governance and security compliance\. • Led IT Asset Management lifecycle including procurement, issuance, and audit tracking\. • Administered Trend Micro antivirus server and endpoint security monitoring\. • Managed Active Directory and enterprise access controls ensuring policy compliance\. Key Achievement: Executed enterprise\-wide IT infrastructure migration during corporate demerger with zero business disruption\.

Technical Support Engineer – Enterprise IT Operations at Info Services, Apr 2014 \- Oct 2018 · 4 yrs 7 mos, Kolkata, • Provided enterprise IT support at Jet Airways \(Airport Operations – Eastern Region\), supporting 400\+ users across multiple airport locations including Kolkata and Dhaka\. • Managed Incident & Service Request lifecycle, ensuring SLA adherence and timely resolution in a high\-availability aviation environment\. • Administered Active Directory, Lotus Domino/Notes, antivirus server, and enterprise email systems\. • Led Lotus Notes to Outlook migration initiative ensuring smooth transition with minimal operational disruption\. • Coordinated with SITA, BSNL and other telecom providers for leased line, ISDN, and network connectivity management\. • Supported LAN/WAN infrastructure implementation and ongoing maintenance across airport locations\. • Worked closely with third\-party vendors for hardware lifecycle management and asset support\.

Assistant Engineer – IT Infrastructure Support at 3i Infotech Ltd\., Oct 2010 \- Apr 2014 · 3 yrs 7 mos, Kolkata, • Deployed at Jet Airways & Jet Lite \(Airport Operations – IBM Managed Services\)\. • Managed daily incident handling, system troubleshooting, and infrastructure support for 400\+ regional users\. • Installed and configured Lotus Notes 7\.2 client and managed enterprise email troubleshooting\. • Supported WAN connectivity including leased lines, ISDN, and coordination with SITA and telecom vendors\. • Assisted in maintaining airport IT infrastructure with focus on uptime and service continuity\.

## Education

Master of Business Administration \- MBA, Information Technology, Swami Vivekanand Subharti University \(SVSU\), Meerut

Diploma ACHNP \( Advanced Computer Hardware & Network Professional \), A\+, N\+, MCSA, CCNA, Linux, Exchange Server, IIHT Ltd

[View the original profile](https://tal.club/meet/shardesh-kumar-pandey)

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