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Shardesh Kumar Pandey

IT Infrastructure Management | IT Operations | ITSM | 15 Years Experience | Network & Security | SAP S/4HANA Support | Incident, Change & SLA Management | Vendor & Asset Management | Microsoft 365 | NAS

Indore

15+ years of work experience

Vacmet India Ltd
Oct 20214 yrs 9 mosPresent

Indore, Madhya Pradesh, India

• Leading end-to-end IT Infrastructure and Operations for manufacturing plant supporting 800+ users across production, corporate, and security environments. • Managing Network Infrastructure including LAN/WAN, Firewall, Router configuration, PoE switches, and wireless integration to ensure 99%+ uptime. • Administering SAP S/4HANA user support, Office 365 environment, Active Directory, and enterprise security patch management. • Overseeing IT Security Operations including antivirus server (Trend Micro), vulnerability checks, system hardening, and compliance monitoring. • Implemented and managed 1500+ IP phone extensions (NEC PABX) and 200+ surveillance cameras with NVR systems ensuring secure plant operations. • Driving Incident Management process, SLA tracking, and service improvement initiatives as Single Point of Contact for plant IT services. • Leading IT Asset Lifecycle Management including procurement, vendor coordination, budgeting support, and compliance audits. • Coordinating with HR for attendance system integration and access management controls. • Supporting Data Center operations, backup strategy, disaster recovery planning, and business continuity readiness. Key Achievements: • Led complete IT infrastructure setup for new BOPP & BOPET production lines, delivering full network, CCTV, EPABX, and enterprise system deployment with zero major business disruption. • Improved network uptime from ~96% to 99%+ through firewall optimization, structured monitoring, and proactive maintenance. • Reduced average incident resolution time by approximately 30% by streamlining ticket prioritization and escalation processes. • Strengthened endpoint security posture, reducing malware/security incidents by nearly 40% through improved antivirus governance and patch management. • Optimized IT asset tracking and vendor coordination, reducing procurement turnaround time by 20%.
DSM Infocom Private Limited
Sep 20201 yr 2 mosOct 2021

Patna, Bihar, India

• Managed server and network operations including LAN/WAN, MPLS, ILL connectivity ensuring uninterrupted business operations. • Administered Active Directory, Group Policies, domain security, and user lifecycle management. • Led Microsoft Volume Licensing (VLSC) administration and compliance monitoring. • Implemented firewall configuration, patch management, and endpoint security controls. • Supervised email administration (Office 365), shared mailbox management, and external access governance. • Coordinated with vendors for infrastructure maintenance, troubleshooting, and performance optimization. • Developed backup and restoration procedures to ensure data integrity and business continuity.
GREENPLY INDUSTRIES LIMITED
Oct 20181 yr 10 mosJul 2020

Kolkata

• Managed enterprise IT operations across plant and corporate users including global support coordination. • Administered SAP S/4HANA MM module functions including PO creation, MIGO, service sheets, and SLA monitoring. • Oversaw IT Vendor Management including contract coordination, SLA tracking, and payment validation. • Managed Office 365 & G-Suite environments including license governance and security compliance. • Led IT Asset Management lifecycle including procurement, issuance, and audit tracking. • Administered Trend Micro antivirus server and endpoint security monitoring. • Managed Active Directory and enterprise access controls ensuring policy compliance. Key Achievement: Executed enterprise-wide IT infrastructure migration during corporate demerger with zero business disruption.
Info Services
Apr 20144 yrs 7 mosOct 2018

Kolkata

• Provided enterprise IT support at Jet Airways (Airport Operations – Eastern Region), supporting 400+ users across multiple airport locations including Kolkata and Dhaka. • Managed Incident & Service Request lifecycle, ensuring SLA adherence and timely resolution in a high-availability aviation environment. • Administered Active Directory, Lotus Domino/Notes, antivirus server, and enterprise email systems. • Led Lotus Notes to Outlook migration initiative ensuring smooth transition with minimal operational disruption. • Coordinated with SITA, BSNL and other telecom providers for leased line, ISDN, and network connectivity management. • Supported LAN/WAN infrastructure implementation and ongoing maintenance across airport locations. • Worked closely with third-party vendors for hardware lifecycle management and asset support.
3i Infotech Ltd.
Oct 20103 yrs 7 mosApr 2014

Kolkata

• Deployed at Jet Airways & Jet Lite (Airport Operations – IBM Managed Services). • Managed daily incident handling, system troubleshooting, and infrastructure support for 400+ regional users. • Installed and configured Lotus Notes 7.2 client and managed enterprise email troubleshooting. • Supported WAN connectivity including leased lines, ISDN, and coordination with SITA and telecom vendors. • Assisted in maintaining airport IT infrastructure with focus on uptime and service continuity.

Education

Swami Vivekanand Subharti University (SVSU), Meerut

Master of Business Administration - MBA, Information Technology

Swami Vivekanand Subharti University (SVSU), Meerut

20222 yrs2024
IIHT Ltd

Diploma ACHNP ( Advanced Computer Hardware & Network Professional ), A+, N+, MCSA, CCNA, Linux, Exchange Server

IIHT Ltd

20062 yrs2008

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Headline

IT Infrastructure Management | IT Operations | ITSM | 15 Years Experience | Network & Security | SAP S/4HANA Support | Incident, Change & SLA Management | Vendor & Asset Management | Microsoft 365 | NAS

About

With over 15 years of experience in enterprise IT operations, I have built and supported large-scale infrastructure environments across manufacturing and aviation sectors. My background spans IT infrastructure management, service delivery, SAP S/4HANA support, network security, and vendor governance. Currently leading Plant IT Operations at Vacmet India Ltd., I manage end-to-end infrastructure services supporting 800+ users, including network security, firewall management, NAS storage, SAP user support, surveillance systems, and IT asset lifecycle management. I act as the single point of contact for service improvement initiatives, SLA tracking, and operational continuity planning. My core strength lies in IT Service Management aligned with ITIL practices. I have hands-on experience driving incident, change, and problem management processes, improving service stability, and ensuring compliance with security and audit standards. I have worked extensively with cross-functional teams, vendors, and business stakeholders to deliver reliable and secure IT environments. Earlier in my career, I supported mission-critical airline operations under IBM managed services at Jet Airways, handling enterprise systems, AD administration, network coordination with telecom providers, and email migration initiatives. I hold an MBA in IT & HR along with certifications in ITSM and ISO/IEC 20000. I am focused on progressing into IT Operations Manager, Service Management Lead, or Infrastructure Leadership roles where I can drive service governance, operational stability, and scalable IT growth.

Location

Indore

Work experience

Senior Executive IT Infrastructure & Operations at Vacmet India Ltd, Oct 2021 - Present · 4 yrs 9 mos, Indore, Madhya Pradesh, India, • Leading end-to-end IT Infrastructure and Operations for manufacturing plant supporting 800+ users across production, corporate, and security environments. • Managing Network Infrastructure including LAN/WAN, Firewall, Router configuration, PoE switches, and wireless integration to ensure 99%+ uptime. • Administering SAP S/4HANA user support, Office 365 environment, Active Directory, and enterprise security patch management. • Overseeing IT Security Operations including antivirus server (Trend Micro), vulnerability checks, system hardening, and compliance monitoring. • Implemented and managed 1500+ IP phone extensions (NEC PABX) and 200+ surveillance cameras with NVR systems ensuring secure plant operations. • Driving Incident Management process, SLA tracking, and service improvement initiatives as Single Point of Contact for plant IT services. • Leading IT Asset Lifecycle Management including procurement, vendor coordination, budgeting support, and compliance audits. • Coordinating with HR for attendance system integration and access management controls. • Supporting Data Center operations, backup strategy, disaster recovery planning, and business continuity readiness. Key Achievements: • Led complete IT infrastructure setup for new BOPP & BOPET production lines, delivering full network, CCTV, EPABX, and enterprise system deployment with zero major business disruption. • Improved network uptime from ~96% to 99%+ through firewall optimization, structured monitoring, and proactive maintenance. • Reduced average incident resolution time by approximately 30% by streamlining ticket prioritization and escalation processes. • Strengthened endpoint security posture, reducing malware/security incidents by nearly 40% through improved antivirus governance and patch management. • Optimized IT asset tracking and vendor coordination, reducing procurement turnaround time by 20%.

Senior Technical Support Engineer – IT Infrastructure & Systems at DSM Infocom Private Limited, Sep 2020 - Oct 2021 · 1 yr 2 mos, Patna, Bihar, India, • Managed server and network operations including LAN/WAN, MPLS, ILL connectivity ensuring uninterrupted business operations. • Administered Active Directory, Group Policies, domain security, and user lifecycle management. • Led Microsoft Volume Licensing (VLSC) administration and compliance monitoring. • Implemented firewall configuration, patch management, and endpoint security controls. • Supervised email administration (Office 365), shared mailbox management, and external access governance. • Coordinated with vendors for infrastructure maintenance, troubleshooting, and performance optimization. • Developed backup and restoration procedures to ensure data integrity and business continuity.

Senior Executive – IT Infrastructure & SAP Support at GREENPLY INDUSTRIES LIMITED, Oct 2018 - Jul 2020 · 1 yr 10 mos, Kolkata, • Managed enterprise IT operations across plant and corporate users including global support coordination. • Administered SAP S/4HANA MM module functions including PO creation, MIGO, service sheets, and SLA monitoring. • Oversaw IT Vendor Management including contract coordination, SLA tracking, and payment validation. • Managed Office 365 & G-Suite environments including license governance and security compliance. • Led IT Asset Management lifecycle including procurement, issuance, and audit tracking. • Administered Trend Micro antivirus server and endpoint security monitoring. • Managed Active Directory and enterprise access controls ensuring policy compliance. Key Achievement: Executed enterprise-wide IT infrastructure migration during corporate demerger with zero business disruption.

Technical Support Engineer – Enterprise IT Operations at Info Services, Apr 2014 - Oct 2018 · 4 yrs 7 mos, Kolkata, • Provided enterprise IT support at Jet Airways (Airport Operations – Eastern Region), supporting 400+ users across multiple airport locations including Kolkata and Dhaka. • Managed Incident & Service Request lifecycle, ensuring SLA adherence and timely resolution in a high-availability aviation environment. • Administered Active Directory, Lotus Domino/Notes, antivirus server, and enterprise email systems. • Led Lotus Notes to Outlook migration initiative ensuring smooth transition with minimal operational disruption. • Coordinated with SITA, BSNL and other telecom providers for leased line, ISDN, and network connectivity management. • Supported LAN/WAN infrastructure implementation and ongoing maintenance across airport locations. • Worked closely with third-party vendors for hardware lifecycle management and asset support.

Assistant Engineer – IT Infrastructure Support at 3i Infotech Ltd., Oct 2010 - Apr 2014 · 3 yrs 7 mos, Kolkata, • Deployed at Jet Airways & Jet Lite (Airport Operations – IBM Managed Services). • Managed daily incident handling, system troubleshooting, and infrastructure support for 400+ regional users. • Installed and configured Lotus Notes 7.2 client and managed enterprise email troubleshooting. • Supported WAN connectivity including leased lines, ISDN, and coordination with SITA and telecom vendors. • Assisted in maintaining airport IT infrastructure with focus on uptime and service continuity.

Education

Master of Business Administration - MBA, Information Technology, Swami Vivekanand Subharti University (SVSU), Meerut

Diploma ACHNP ( Advanced Computer Hardware & Network Professional ), A+, N+, MCSA, CCNA, Linux, Exchange Server, IIHT Ltd