Headline

Senior Technical Program Manager

About

Senior Technical Program Manager (CSPO®, CSM®) with over 10 years of experience driving high-impact, cross-functional programs across Enterprise B2B SaaS, Cloud (Azure), and platform environments. I specialize in bringing execution clarity and governance to ambiguous, multi-quarter initiatives spanning product, engineering, infrastructure, and GTM teams. Key outcomes include reducing project delays by 85% through robust risk and change management practices, leading enterprise technology programs valued at over $5M from planning through launch, and significantly improving client and customer satisfaction by 20% to 60% through predictable delivery and proactive stakeholder engagement. My expertise spans end-to-end SDLC management across Agile, Scrum, and Kanban, with deep experience in cloud security, CMS ecosystems, and AI-powered platforms. I bring strong technical acumen to collaborate on architecture and design decisions, manage complex dependencies, and translate technical risks, trade-offs, and metrics into clear, data-driven updates for senior leadership. I am particularly interested in AI-first product and platform initiatives, where intelligent automation, data, and scalable systems can accelerate execution while maintaining enterprise-grade reliability, security, and adoption.

Location

Bengaluru

AI stack

claude code

codex

lovable

n8n

ollama

Wispr Flow

Work experience

Senior Technical Program Manager at Milestone Inc, Apr 2025 - May 2026 · 1 yr 2 mos, Bengaluru, Directed end-to-end delivery of enterprise B2B SaaS programmes across seven products, partnering with Product, Engineering, QA, Architecture, Analytics, business stakeholders, and customer-facing teams to deliver strategic technology initiatives. Drove strategic roadmap execution by aligning product priorities, engineering execution, architecture decisions, release governance, and cross-functional dependencies with strategic business objectives. Partnered with Product, Analytics, and Engineering teams to deliver AI-powered reporting and performance management capabilities, improving operational visibility and enabling data-driven executive decision-making. Established governance frameworks for executive reporting, KPI tracking, operational metrics, risk management, dependency management, and delivery excellence, improving delivery visibility and predictability across enterprise programmes. Orchestrated 400+ production releases by driving release readiness, capacity planning, release governance, and Go/No-Go decisions across distributed engineering teams. Led Go-to-Market (GTM) readiness for GEO, a new AI-powered Generative Engine Optimization capability, partnering with Product, Engineering, QA, Analytics, and business stakeholders to establish delivery processes, governance frameworks, release readiness, and production deployment from inception through launch. Led cross-functional planning for PCI DSS and SOC 2 readiness, partnering with Engineering, DevOps, Security, and external auditors to support compliance initiatives. Leveraged Generative AI to automate executive reporting, stakeholder communications, meeting summaries, and programme documentation, reducing manual programme management effort and accelerating executive decision-making. Supported quarterly planning and OKR review cycles by aligning engineering deliverables, release milestones, and cross-functional execution with strategic business objectives.

Technical Program Manager at H5 is now Lighthouse, Jul 2022 - Mar 2025 · 2 yrs 9 mos, Bengaluru, Karnataka, India, • Championed enterprise-wide technology programs exceeding $5M in value; facilitated project lifecycle management from conception to rollout with a team of 25+ professionals, applying best practices in Program Management and stakeholder engagement strategies. • Formulated risk management protocols within the Software Engineering team, driving project delivery timelines and resulting in a reduction of delays by 85%, while ensuring alignment with quarterly objectives and key results (OKRs). • Established and chaired bi-weekly executive steering committees, achieving 95% stakeholder satisfaction and 30% faster decision-making, ensuring shared understanding and successful project delivery. • Implemented Agile framework across 5 development teams, establishing PI planning and sprint ceremonies to streamline processes and simplify execution. • Orchestrated a seamless transition of on-premise infrastructure to AZURE Cloud, achieving significant cost savings totaling 60% while enhancing system scalability for future growth and demand. • Improved Software Infrastructure performance by 40% by implementing new monitoring and alerting systems.

Agile Product Owner at Kaplan, Mar 2021 - Jul 2022 · 1 yr 5 mos, Bengaluru, Karnataka, India, • Developed comprehensive product roadmaps in conjunction with executive teams, synchronizing feature rollouts within established timelines and elevating user satisfaction metrics by 25% through targeted improvements driven by clear OKR management. • Designed an innovative risk evaluation framework which reduced occurrences of critical issues by 45%, streamlining dependency detection during initial project phases for quicker response times and improved resource allocation. • Led sprint planning and backlog grooming sessions using Agile Methodologies, optimizing team velocity, improving accuracy by 50%, and enhancing communication across diverse teams, driving cross-functional and cross-team alignment.

Product Owner at KPISOFT (now Entomo), Sep 2019 - Mar 2021 · 1 yr 7 mos, Led end-to-end delivery of a Program Management platform for Etihad Rail, partnering with business stakeholders from requirements discovery through solution design, Agile development, testing, beta release, production rollout, and ongoing product enhancements. Owned product roadmap execution, backlog prioritisation, sprint planning, release planning, and stakeholder alignment across six Agile teams delivering enterprise software solutions. Established delivery governance, Agile operating processes, and cross-functional execution frameworks from the ground up, enabling scalable delivery for a new enterprise platform. Partnered with business stakeholders to gather requirements, prioritize enhancements, and improve reporting and operational visibility. Introduced structured dependency tracking and delivery governance practices, improving execution transparency across engineering teams. Implemented Agile process improvements that streamlined delivery workflows, enhanced execution transparency, and accelerated product delivery.

Business System Analyst/Product Owner at Officeworks, Apr 2015 - Jun 2019 · 4 yrs 3 mos, Bentleigh East, Victoria, Australia, • Led 7-person multidisciplinary team in e-commerce platform development and created templates for stakeholder management. • Streamlined a technical backlog of over 45 features within the Software Development Life Cycle, achieving an impressive on-time delivery rate of 98% while enhancing team collaboration and project visibility for stakeholders. • Implemented Kanban methodology for maintenance projects, reducing resolution time by 35%. • Cultivated collaborative partnerships with over 20 department heads during platform development phases, resulting in enhanced communication and streamlined decision-making that improved project alignment across the organization.

Business System Analyst at Officeworks, Jan 2015 - Jul 2019 · 4 yrs 7 mos, Partnered with business, product, and engineering teams to gather business requirements and support end-to-end software implementation across enterprise e-commerce initiatives. Analyzed business processes, documented functional requirements, and translated stakeholder needs into technical specifications for software development teams. Supported project planning, sprint execution, requirements clarification, stakeholder communication, and delivery reporting throughout the Software Development Lifecycle (SDLC). Assisted in issue resolution, change management, and process improvement initiatives that enhanced software delivery efficiency, customer experience, and operational performance.

Team Member at Officeworks, Nov 2013 - Mar 2015 · 1 yr 5 mos

Education

Master's degree, Business Information Technology, RMIT University

BE, Electronics and communication, Visvesvaraya Technological University