---
title: "Sharanya Pathikonda - Senior Product Manager in Greater Bengaluru Area | Tal"
description: "Meet Sharanya Pathikonda, Platform Product Manager | Platform, APIs & CPaaS | Voice & AI | Building scalable communication infrastructure based in Greater Bengaluru Area. AI stack includes cursor, ChatGPT, and Figma Make."
image: "https://tal.club/meet/sharanya-pathikonda/share-image"
---

# Sharanya Pathikonda on Tal

## Headline

Platform Product Manager \| Platform, APIs & CPaaS \| Voice & AI \| Building scalable communication infrastructure

## About

Product Manager with 10\+ years building and scaling AI\-enabled communications and SaaS platforms \(CPaaS\) that power 50Mn\+ calls daily\. I own product vision, strategy, and outcome\-driven roadmaps — backed by crisp PRDs, competitor and pricing analysis, and rigorous prioritization\. My technical fluency across hybrid multi\-cloud, microservices, and API platforms lets me partner deeply with engineering and enterprise customers alike\. What I focus on: • Programmable Voice APIs, multi\-tenant platforms, and developer experience • Platform reliability, observability, and enterprise readiness \(99\.95% availability\) • API\-ecosystem strategy, GTM, and early AI integration \(Model Context Protocol\) • Tight customer\-feedback loops that drive retention and expansion I work with an agile mindset, bring stakeholders into alignment, and let data drive the key decisions\.

## Location

Greater Bengaluru Area

## AI stack

cursor

ChatGPT

Figma Make

Napkin AI

## Work experience

Senior Product Manager at Exotel, Apr 2024 \- Present · 2 yrs 6 mos, • Own the product roadmap for a programmable, multi\-tenant voice platform \(APIs \+ telephony infra\), driving migration from legacy systems to a modern event\-driven architecture • Led end\-to\-end development of Voice APIs \(Click\-to\-Call, Contact Center, Call Control\) — API contracts, abstractions, and developer experience • Drove configuration\-at\-scale: templates, bulk\-change tooling, and tenant\-level controls for routing, IVR, and campaigns • Owned platform KPIs — availability, reliability, onboarding cycle time — driving RCA\-led fixes to 99\.5%\+ recording availability at scale • Led partnerships with Meta & Truecaller to launch WhatsApp Calling and Dialing Intelligence APIs • Defined and incubated an AI\-native MCP layer for voice APIs

Cluster Head \- Digital Natives at Exotel, Apr 2023 \- Mar 2024 · 1 yr, Bengaluru, Karnataka, India

Associate General Manager \- Customer Success at Exotel, Apr 2020 \- Mar 2023 · 3 yrs, Bengaluru, Karnataka, India

Programmer Analyst Trainee at Cognizant, Jul 2015 \- Nov 2015 · 5 mos, Greater Chennai Area, I was hired via College Campus Placements\. During my tenure at Cognizant, I was tagged to the ‘Campus Associate Training Program’\(CATP\) to learn C and SQL basics\.

## Education

Executive MBA, Strategy and Marketing, Indian School of Business

Bachelor of Engineering \(BE\), Shiv Nadar University

[View the original profile](https://tal.club/meet/sharanya-pathikonda)

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