Headline

Platform Product Manager | Platform, APIs & CPaaS | Voice & AI | Building scalable communication infrastructure

About

Product Manager with 10+ years building and scaling AI-enabled communications and SaaS platforms (CPaaS) that power 50Mn+ calls daily. I own product vision, strategy, and outcome-driven roadmaps — backed by crisp PRDs, competitor and pricing analysis, and rigorous prioritization. My technical fluency across hybrid multi-cloud, microservices, and API platforms lets me partner deeply with engineering and enterprise customers alike. What I focus on: • Programmable Voice APIs, multi-tenant platforms, and developer experience • Platform reliability, observability, and enterprise readiness (99.95% availability) • API-ecosystem strategy, GTM, and early AI integration (Model Context Protocol) • Tight customer-feedback loops that drive retention and expansion I work with an agile mindset, bring stakeholders into alignment, and let data drive the key decisions.

Location

Greater Bengaluru Area

AI stack

cursor

ChatGPT

Figma Make

Napkin AI

Work experience

Senior Product Manager at Exotel, Apr 2024 - Present · 2 yrs 6 mos, • Own the product roadmap for a programmable, multi-tenant voice platform (APIs + telephony infra), driving migration from legacy systems to a modern event-driven architecture • Led end-to-end development of Voice APIs (Click-to-Call, Contact Center, Call Control) — API contracts, abstractions, and developer experience • Drove configuration-at-scale: templates, bulk-change tooling, and tenant-level controls for routing, IVR, and campaigns • Owned platform KPIs — availability, reliability, onboarding cycle time — driving RCA-led fixes to 99.5%+ recording availability at scale • Led partnerships with Meta & Truecaller to launch WhatsApp Calling and Dialing Intelligence APIs • Defined and incubated an AI-native MCP layer for voice APIs

Cluster Head - Digital Natives at Exotel, Apr 2023 - Mar 2024 · 1 yr, Bengaluru, Karnataka, India

Associate General Manager - Customer Success at Exotel, Apr 2020 - Mar 2023 · 3 yrs, Bengaluru, Karnataka, India

Programmer Analyst Trainee at Cognizant, Jul 2015 - Nov 2015 · 5 mos, Greater Chennai Area, I was hired via College Campus Placements. During my tenure at Cognizant, I was tagged to the ‘Campus Associate Training Program’(CATP) to learn C and SQL basics.

Education

Executive MBA, Strategy and Marketing, Indian School of Business

Bachelor of Engineering (BE), Shiv Nadar University