Sharan Correya profile photo 1 on Tal

Sharan Correya

Senior Consultant | Major Incident Manager | Infosys | ex.Nokia Networks | ITIL V4

Chennai

19+ years of work experience

Infosys
Oct 20241 yr 7 mosPresent

Chennai, Tamil Nadu, India

Nokia
Dec 20185 yrs 11 mosOct 2024

Chennai

My role as a Major Incident Manager has Orchestrated a team of 15 across domains to ensure timely resolution of incidents, improving customer satisfaction. In my 5+ years as an Incident Manager have a strong track record over cross domain functionality, problem-solving and root cause analysis to prevent the recurrence of incidents and improve response strategies over time. Managed over 200 critical incidents, ensuring compliance with SLAs and maintaining a 98% customer satisfaction rating.
Nokia
Oct 20126 yrs 2 mosNov 2018

Chennai, Tamil Nadu, India

Ericsson
Apr 20111 yr 5 mosAug 2012

Ericsson
Jan 20074 yrs 3 mosMar 2011

Education

Diploma of Education, Electrical and Electronics Engineering

Christ the King Polytechnic

20042 yrs2006

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Headline

Senior Consultant | Major Incident Manager | Infosys | ex.Nokia Networks | ITIL V4

About

Currently steering the helm as a Major Incident Manager at Nokia, my proficiency in orchestrating cross-functional teams has been crucial in resolving over 200 critical incidents. This role has honed my expertise in problem-solving and root cause analysis, instrumental in maintaining a high customer satisfaction rating and ensuring adherence to stringent SLAs. My commitment to service excellence is reflected in a robust track record of improving response strategies and customer experience over my tenure. The mission to innovate and connect at Nokia aligns with my passion for continuous learning and collaboration, driving me to lead by example in a dynamic, high-stakes environment.

Location

Chennai

Work experience

Senior Consultant at Infosys, Oct 2024 - Present · 1 yr 7 mos, Chennai, Tamil Nadu, India

Major Incident Manager at Nokia, Dec 2018 - Oct 2024 · 5 yrs 11 mos, Chennai, My role as a Major Incident Manager has Orchestrated a team of 15 across domains to ensure timely resolution of incidents, improving customer satisfaction. In my 5+ years as an Incident Manager have a strong track record over cross domain functionality, problem-solving and root cause analysis to prevent the recurrence of incidents and improve response strategies over time. Managed over 200 critical incidents, ensuring compliance with SLAs and maintaining a 98% customer satisfaction rating.

Fault Management Engineer at Nokia, Oct 2012 - Nov 2018 · 6 yrs 2 mos, Chennai, Tamil Nadu, India

Assistant Engineer at Ericsson, Apr 2011 - Aug 2012 · 1 yr 5 mos

Implementation Engineer at Ericsson, Jan 2007 - Mar 2011 · 4 yrs 3 mos

Education

Diploma of Education, Electrical and Electronics Engineering, Christ the King Polytechnic