---
title: "Shanthi Nangunuri - Vice President, Global Customer Services in Fremont | Tal"
description: "Meet Shanthi Nangunuri, Vice President, Global Customer Services based in Fremont. AI stack includes claude code, claude, and cursor."
image: "https://tal.club/meet/shanthi-madan/share-image"
---

# Shanthi Nangunuri on Tal

## Headline

Vice President, Global Customer Services

## About

Experienced leader with a customer\-focused approach\. I bring the experience of growing & leading top\-tier teams that deliver exceptional customer outcomes\. I thrive on combining business, operations and customer value, along with consistently meeting revenue goals & improving margins and customer loyalty\. Specialties: • Improving Customer Value and Retention • Building & growing high performance teams • Managing Services and Support business with full P&L • Deep understanding of software development, services & support business and operations with over 20 years experience • Linking Services and Support Organization Success to overall company goals and business objectives

## Location

Fremont

## AI stack

claude code

claude

cursor

gemini

ollama

openai

## Work experience

Vice President, Global Customer Services at Twilio, Jan 2025 \- Present · 1 yr 11 mos

Sr Director, Global Customer Services at Twilio, Feb 2024 \- Jan 2025 · 1 yr

Sr Director, Global Personalized Support & Partner Support at Twilio, Sep 2022 \- Mar 2024 · 1 yr 7 mos

Technical Program Manager at AlephCloud Systems, Inc\., Sep 2013 \- Jun 2014 · 10 mos, Sunnyvale

Technical Lead \- GTM Post Sales at Avaya, Mar 2011 \- Jun 2013 · 2 yrs 4 mos, Santa Clara, CA

Advanced Diagnostics and Supportability Engineer at Avaya, May 2005 \- Sep 2010 · 5 yrs 5 mos, Milpitas, CA

Software Engineer \- Member of Technical Staff at Avaya, Sep 2000 \- May 2005 · 4 yrs 9 mos, Milpitas, CA

Software Engineer at SAGA, Jun 1999 \- Sep 2000 · 1 yr 4 mos

## Education

MSc, Information Systems, Birla Institute of Technology and Science, Pilani

UC Berkley Center for Executive Education

[View the original profile](https://tal.club/meet/shanthi-madan)

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