Headline

Vice President, Global Customer Services

About

Experienced leader with a customer-focused approach. I bring the experience of growing & leading top-tier teams that deliver exceptional customer outcomes. I thrive on combining business, operations and customer value, along with consistently meeting revenue goals & improving margins and customer loyalty. Specialties: • Improving Customer Value and Retention • Building & growing high performance teams • Managing Services and Support business with full P&L • Deep understanding of software development, services & support business and operations with over 20 years experience • Linking Services and Support Organization Success to overall company goals and business objectives

Location

Fremont

AI stack

claude code

claude

cursor

gemini

ollama

openai

Work experience

Vice President, Global Customer Services at Twilio, Jan 2025 - Present · 1 yr 11 mos

Sr Director, Global Customer Services at Twilio, Feb 2024 - Jan 2025 · 1 yr

Sr Director, Global Personalized Support & Partner Support at Twilio, Sep 2022 - Mar 2024 · 1 yr 7 mos

Technical Program Manager at AlephCloud Systems, Inc., Sep 2013 - Jun 2014 · 10 mos, Sunnyvale

Technical Lead - GTM Post Sales at Avaya, Mar 2011 - Jun 2013 · 2 yrs 4 mos, Santa Clara, CA

Advanced Diagnostics and Supportability Engineer at Avaya, May 2005 - Sep 2010 · 5 yrs 5 mos, Milpitas, CA

Software Engineer - Member of Technical Staff at Avaya, Sep 2000 - May 2005 · 4 yrs 9 mos, Milpitas, CA

Software Engineer at SAGA, Jun 1999 - Sep 2000 · 1 yr 4 mos

Education

MSc, Information Systems, Birla Institute of Technology and Science, Pilani

UC Berkley Center for Executive Education