Shantanu C.
Systems Thinker | Agentic AI | AI Product Innovation | Built & Scaled SLM VLA + ML-Powered Platforms | Enterprise AI Solutions | Scaling Products 0→$50M+ ARR | Open to Dubai
Dubai
6+ years of work experience
Nov 202510 mosPresent
Gurugram, Haryana, India
As an AI Product Lead, I drive voice and vision intelligence products end to end — from problem framing to shipped impact. I led the shift from a cloud speech API to an on-device model for intent detection, cutting response times by ~3x and reducing recurring API costs, while making the experience more reliable in low-connectivity environments.
I own the product vision, roadmap, and execution for this initiative end to end — from defining the problem with clinicians and users to validating prototypes in real-world settings.
- To enable this, I led the shift from a cloud speech API to a lightweight on-device model, cutting user-perceived response time by ~3x and reducing ongoing API costs; improved reliability for offline and low-connectivity users.
- I also set up the model lifecycle — how we collect data, train and evaluate models, and roll out updates safely — so we can keep improving accuracy and experience of the customer.
- Led the voice intelligence product area: set the roadmap, defined latency and throughput targets tied to user experience, prioritized features, coordinated cross-functional teams, and mentored engineers to speed delivery.
- I partner closely with engineering, design, and operations to translate R&D into a usable, scalable product
May 20241 yr 6 mosOct 2025
Led end-to-end automation of underwriting processes through web-app development and sales enablement tools, accelerating customer onboarding
- Spearheaded development of ML-driven credit risk framework that reduced delinquency rates by 3% while improving approval speed
- Pioneered sentiment analysis implementation using LLMs to extract insights from 7,000+ vernacular customer reviews (POC stage)
- Designed AI-powered Q&A bot (RAG) for credit policies, reducing operational dependencies by 40% through self-service knowledge access
- Integrated regulatory compliance (RBI/NHB) directly into automated workflows using requirement traceability matrices
- Built real-time performance dashboards that uncovered critical product gaps through usage pattern analysis
Key collaboration: Worked closely with design, data science, engineering teams, and external vendors to align technical execution with business objectives
Sep 20238 mosApr 2024
Gurugram, Haryana, India
Build a DSP-like tool that automates media buying and provides real-time analytics.
Build a marketing automation enterprise SaaS solution to support the agency with analyzing and managing bids across platforms such as Amazon, Flipkart, BlinkIt, Zepto, and Instamart. Functionalities include the multi-creation of campaigns, setting up customization rules at scheduled times, and viewing various metrics such as CPC and ROAS. Liaison between the development team and external stakeholders (search analyst, key account managers, e-comm heads).
Tools: Jira, Miro, Figma, SQL, Firebase, Design Thinking.
- Launched MVP for Media Automation tool for 2 national FMCG clients and got buy-in with 50% adoption. Defined the workflow to be consumed via RPA to scrape and aggregate data to improve performance. Brainstormed architecture and schema to keep the products decoupled.
Conducted user interviews and identified 2 quick win features – budget pacer and keyword optimization—leading to adoption within 30 days. Focused on metrics such as usability and business value.
Create a roadmap from 0 to 1 for digitizing the operation of an ad agency. The complexity includes defining a library for microservices, micro frontends, and microproducts, which shall be reused in 14 other products.
Built a sales deck with insights from POC (Proof of Concept) leading to 2 national-level FMCG clients onboarding.
Validated 2 products via functional prototypes and secured buy-in from stakeholders. Used GenAI to populate content from the images provided as a reference and generate descriptions while listing on marketplaces.
Apr 20221 yr 5 mosAug 2023
India
Represent Product Development Team at the executive level and evangelize strategic roadmap across the organization. Build conversational AI (GEN AI) to assist customers and delivery teams. Liaison between cross-functional internal (data science, research, UX, marketing, engineering) and external stakeholders. Curate a 12-18 months roadmap and prioritize using the impact vs effort matrix. Analyze cross-dependencies between products to minimize the launch time of features.
- Launched Whiteboard, a gen AI brainstorming tool with 90% internal adoption and a 3.4/5 rating within the first quarter and presented it in GITEX, Dubai.
- Lead Conversational AI product with a focus on metrics such as conversion, retention, and repeat customers; remove biases such as model, data, and annotation; label data, define intent, and create a framework.
- Created a roadmap for 4 products and contribute to the go-to-market strategy.
Dec 20201 yr 4 mosMar 2022
Gurugram, Haryana, India
Manage and lead 4 products – Launched an E-Commerce offering from ideation to launch. Building conversational AI to assist customers and delivery teams. Pivoted 2 UI/UX-based products for handling design upload and verification. Drive end-to-end product lifecycle - ideation, development, and product strategies. Liaison between internal (marketing, engineering, designers) and external stakeholders (3rd party designers); build a roadmap and prioritize features based on quarterly vision; create workflows. Create solution design documents and training materials.
Tools: Asana, ClickUp, Miro, Vibe, Whiteboard, SQL, DBeaver, Figma, Sketch.
▪ Lead Conversational AI product with a focus on metrics such as conversion, retention, and repeat customers; removing biases such as model, data, and annotation; labeling data, defining intent, and creating a framework.
▪ Own the product from discovery to delivery phase. Developed product roadmap to track the marketing efforts for E-Commerce freemium offering. Improving onboarding customers' journey. Aiming to increase converted leads by 150% (12,500 leads).
▪ Defined metrics/KPIs to predict revenue by leveraging AI and deep-dived in SQL to refine the query. Deep-dived into a mathematical calculation engineering roadblock and expressed my concerns and reached a solution.
▪ Create a roadmap for 4 products and contribute to the go-to-market strategy.
CREATIVE SPIN -
#1 Orchestrating the next level of Conversational AI chatbot for the CX & DX. Aiming to attain 20% higher conversion WOW.
#2 Working on the UI side of the fence and staying sassy as ever to
Present my ideas to
Promote the AI
Product to its best version
Probable.
I am fascinated by how the products of today will shape the future.
Jun 20206 mosNov 2020
Arlington, Virginia, United States
Identify and analyze business needs of clients to identify business challenges and propose Customer Relationship Management solution. Collaborate closely with the cross-cultural SCRUM team to drive product vision and roadmap resulting in a high-quality product. Develop product strategy plans, product roadmaps and product vision. Be the liaison between the business units, technology teams, and support teams.
▪ Lead discovery sessions for user mapping and deep dive to create user stories.
▪ Build growth strategy and identify opportunities to eliminate/automate processes.
▪ Manage Statement of Work based on the requirement and get the sign-off from the client.
▪ Investigate and implement ways to extract insights to support metric-based decision making.
▪ Contribute to design for specific deliverables and assists in the development of technical solutions.
▪ Conduct JAD sessions with internal and external stakeholders to design solutions. Analyze cost, requirements, and risk. Communicate it to stakeholders via dashboards.
▪ Facilitated sprint planning, daily standup, product backlog, sprint review, and sprint retrospective meetings.
Mar 20203 mosMay 2020
Arlington, Virginia, United States
Shantanu’s AI Stack
Education
Master of Business Administration - MBA, Marketing
William & Mary – Raymond A. Mason School of Business
20172 yrs2019
Post Graduate Program in Artificial Intelligence for Leaders, Artificial Intelligence
Texas McCombs School of Business
20212021
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