---
title: "shanmuga priyan - Product Designer in Bengaluru | Tal"
description: "Meet shanmuga priyan, Design @Talkdesk | Ex: Freshworks | AI multi agents/chat bot Specialist | Crafting End-to-End B2B/B2C Experiences based in Bengaluru. AI stack includes antigravity, claude code, and claude."
image: "https://tal.club/meet/shanmuga-priyan-r/share-image"
---

# shanmuga priyan on Tal

## Headline

Design @Talkdesk \| Ex: Freshworks \| AI multi agents/chat bot Specialist \| Crafting End\-to\-End B2B/B2C Experiences

## About

I am a self taught product designer with over 6 years of experience, living in the Bangalore, India\. I discovered my passion for storytelling and visual media, which led me to learn design through YouTube and other online resources\. Early in my career, I focused on the craft, designing desktop interfaces, mobile applications, and voice interactions at global enterprises and startup companies\. As a product designer, I am the user's voice in a debate dominated by technology and business\. I help organizations identify latent needs, generate ideas, and transform concepts into successful business outcomes\. I've led a range of consumer and enterprise products through successful international market launches following the human\-centered design process\. Not to say I haven't had failures\. I have been part of launches and ventures that either bombed or did not take off\. Along the way, I grew resilient\. My design journey has led me to believe that "Culture is the backbone of any successful organization\." This belief guides me as I work with global design organizations located across different geographies\. I strive to foster a healthy culture that empowers individuals and aligns processes with the goal of developing genuinely transformational products and experiences\. When I'm not at work, I play Call of Duty with my friends\. It helps me declutter my mind\. When I'm not playing, I enjoy traveling, going on hikes, and learning new skills\.

## Location

Bengaluru

## AI stack

antigravity

claude code

claude

gemini

hugging face

replit

## Work experience

Product Designer at Talkdesk, Mar 2025 \- Present · 1 yr 8 mos

Senior Product Designer at Freshworks, Sep 2023 \- Mar 2025 · 1 yr 7 mos, On\-site, Leading AI\-powered chatbot innovations at Freshworks, I spearheaded the Flowless Bot initiative that cut bot creation time from 4 weeks to 1 week\. Key impacts: \- Reduced bot building time by 75% using Conversational AI and co\-pilot features \- Drove 20% reduction in user churn through data\-driven design improvements \- Increased user engagement by 18% with innovative bot templates \- Led cross\-functional teams to streamline bot creation for SMBs \- Currently optimizing build process to achieve 2\-3 day turnaround time

Product Designer at Freshworks, Apr 2022 \- Mar 2023 · 1 yr, Chennai, Tamil Nadu, India

User Experience Designer at RFPIO Inc\., Oct 2020 \- Mar 2022 · 1 yr 6 mos, Coimbatore, Tamil Nadu, India, Orchestrated a comprehensive product transformation that redefined the RFP management experience for enterprise users\. Key contributions: \- Architected and executed a full\-scale product revamp that drove 20% increase in user satisfaction scores \- Created and implemented a scalable design system that unified the brand experience across all touchpoints \- Built strong partnerships with engineering and sales teams to ensure seamless product delivery Introduced user research methodologies that informed strategic product decisions \- Established design guidelines that accelerated development cycles \- My work helped position RFPIO as a leader in the RFP management space, setting new standards for user experience in enterprise software\. \#EnterpriseUX \#DesignSystems

UI/UX Designer at Heptagon Technologies Pvt Ltd, May 2018 \- Oct 2020 · 2 yrs 6 mos, Greater Coimbatore Area, Drove design innovation across multiple high\-stakes projects, delivering measurable impact for enterprise clients: \- Reimagined Monster India's user experience, resulting in 30% growth in new signups and 40% improvement in profile completion \- Conceptualized and launched GLEAC's skill assessment platform, securing 8\+ enterprise clients within 3 months \- Led end\-to\-end design processes from research to implementation

## Education

Bachelor of Engineering, Computer Science, Velammal Engineering College

[View the original profile](https://tal.club/meet/shanmuga-priyan-r)

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