Headline

Design @Talkdesk | Ex: Freshworks | AI multi agents/chat bot Specialist | Crafting End-to-End B2B/B2C Experiences

About

I am a self taught product designer with over 6 years of experience, living in the Bangalore, India. I discovered my passion for storytelling and visual media, which led me to learn design through YouTube and other online resources. Early in my career, I focused on the craft, designing desktop interfaces, mobile applications, and voice interactions at global enterprises and startup companies. As a product designer, I am the user's voice in a debate dominated by technology and business. I help organizations identify latent needs, generate ideas, and transform concepts into successful business outcomes. I've led a range of consumer and enterprise products through successful international market launches following the human-centered design process. Not to say I haven't had failures. I have been part of launches and ventures that either bombed or did not take off. Along the way, I grew resilient. My design journey has led me to believe that "Culture is the backbone of any successful organization." This belief guides me as I work with global design organizations located across different geographies. I strive to foster a healthy culture that empowers individuals and aligns processes with the goal of developing genuinely transformational products and experiences. When I'm not at work, I play Call of Duty with my friends. It helps me declutter my mind. When I'm not playing, I enjoy traveling, going on hikes, and learning new skills.

Location

Bengaluru

AI stack

antigravity

claude code

claude

gemini

hugging face

replit

Work experience

Product Designer at Talkdesk, Mar 2025 - Present · 1 yr 8 mos

Senior Product Designer at Freshworks, Sep 2023 - Mar 2025 · 1 yr 7 mos, On-site, Leading AI-powered chatbot innovations at Freshworks, I spearheaded the Flowless Bot initiative that cut bot creation time from 4 weeks to 1 week. Key impacts: - Reduced bot building time by 75% using Conversational AI and co-pilot features - Drove 20% reduction in user churn through data-driven design improvements - Increased user engagement by 18% with innovative bot templates - Led cross-functional teams to streamline bot creation for SMBs - Currently optimizing build process to achieve 2-3 day turnaround time

Product Designer at Freshworks, Apr 2022 - Mar 2023 · 1 yr, Chennai, Tamil Nadu, India

User Experience Designer at RFPIO Inc., Oct 2020 - Mar 2022 · 1 yr 6 mos, Coimbatore, Tamil Nadu, India, Orchestrated a comprehensive product transformation that redefined the RFP management experience for enterprise users. Key contributions: - Architected and executed a full-scale product revamp that drove 20% increase in user satisfaction scores - Created and implemented a scalable design system that unified the brand experience across all touchpoints - Built strong partnerships with engineering and sales teams to ensure seamless product delivery Introduced user research methodologies that informed strategic product decisions - Established design guidelines that accelerated development cycles - My work helped position RFPIO as a leader in the RFP management space, setting new standards for user experience in enterprise software. #EnterpriseUX #DesignSystems

UI/UX Designer at Heptagon Technologies Pvt Ltd, May 2018 - Oct 2020 · 2 yrs 6 mos, Greater Coimbatore Area, Drove design innovation across multiple high-stakes projects, delivering measurable impact for enterprise clients: - Reimagined Monster India's user experience, resulting in 30% growth in new signups and 40% improvement in profile completion - Conceptualized and launched GLEAC's skill assessment platform, securing 8+ enterprise clients within 3 months - Led end-to-end design processes from research to implementation

Education

Bachelor of Engineering, Computer Science, Velammal Engineering College