Headline

Airport Operations Specialist | Customer Service Representative | Aviation & Passenger Handling Professional | 10+ Years Experience in Airline Operations

About

Experienced aviation professional with 10+ years of expertise in airport operations, customer service, passenger handling, baggage services, and airline administrative support. Currently working with United Airlines at IGI Airport Terminal 3. Skilled in customer issue resolution, flight coordination, operational support, security compliance, and maintaining high-quality passenger service standards in fast-paced airport environments. Strong communication, teamwork, and problem-solving abilities with a proven record of handling operational responsibilities efficiently. Passionate about delivering excellent customer experience and contributing to smooth airport operations.

Location

Delhi

Work experience

Customer Service Representative at United Airlines, Mar 2024 - Present · 2 yrs 4 mos, • Assist passengers with travel documentation, and flight-related concerns • Resolve customer complaints professionally while maintaining service standards • Handle operational and passenger support tasks efficiently • Coordinate with airport teams to ensure smooth customer experience

Administrative Assistant at Bird Worldwide Flight Services, Nov 2021 - Feb 2024 · 2 yrs 4 mos, • Managed airline operational documentation and administrative coordination • Supported airport operational activities and staff management • Maintained records and assisted in process improvements

Teamleader at Bird Worldwide Flight Services, May 2016 - Nov 2021 · 5 yrs 7 mos, • Handled baggage claims and passenger baggage issues efficiently • Coordinated with China Airlines, Finnair, and Virgin Atlantic • Ensured timely baggage tracing and customer issue resolution • Maintained high standards of customer satisfaction

Education

Bachelor of Arts, Chhatrapati Shahu Ji Maharaj University