Headline

Operations Manager at DATOMS

About

I'm an Electrical Engineering graduate with 5+ years of professional experience, currently working as an Operations Manager in the IoT domain. My career journey has been driven by a strong passion for smart technologies, energy efficiency, and system automation. Over the years, I've developed hands-on expertise in IoT systems, Building Management Systems (BMS), and HVAC controls, contributing to the after sales service, deployment, and optimization of intelligent building solutions. My role bridges the gap between engineering and operations—ensuring technical excellence, streamlined processes, and client satisfaction. Core Competencies: IoT Solutions & Device Integration Building Management Systems (BMS) Operations Management & Project Coordination Cross-functional Team Leadership Energy Management & Smart Infrastructure Always open to learning, networking, and exploring opportunities at the intersection of technology, sustainability, and smart infrastructure. Let’s connect and share ideas on the future of IoT and intelligent building systems.

Location

Kolkata

AI stack

gemini

openai

perplexity

ChatGPT

ChatGPT Images

Figma Make

Work experience

Operations Manager at DATOMS, Apr 2026 - Present · 7 mos, As an Operations Manager at Datoms, I lead end-to-end execution of IoT-based monitoring and automation projects across PAN India, ensuring successful deployment, commissioning, and customer handover. I manage cross-functional coordination between customers, vendors, field engineers, production, and procurement teams to deliver projects efficiently while maintaining high quality standards. My responsibilities include project planning, operational strategy, vendor management, customer escalation handling, material distribution, pilot project execution, and process standardization. I actively drive operational excellence through cost optimization initiatives, quality validation, and implementation of best practices across nationwide deployments. I also provide technical leadership in HVAC, compressor monitoring, energy management, and industrial IoT solutions, supporting troubleshooting, commissioning, and field operations. Through effective stakeholder management and team development, I contribute to scalable project delivery and enhanced customer satisfaction. Key Areas: Project Management | Operations Management | Industrial IoT | Smart Monitoring Systems | HVAC & Energy Management | Vendor Management | Customer Success | PAN India Deployments | Process Improvement | Cost Optimization | Team Leadership

Associate Operations Manager at DATOMS, Oct 2025 - Mar 2026 · 6 mos, Lead the service team of On-role and Off-role service engineers in PAN India to provide an exceptional end-to-end user experience and resolved the issues within SLA. Train the service engineers on regular interval. Develop, implement, and evaluate existing service operation processes and procedures. Project Planning and End to End Execution within the given time. Guide the installation work remotely in PAN India. Remotely help the field engineers in field troubleshooting (HVAC, IoT device configurations, Electrical Connections). Take ownership of customer relationships from sales to successful implementation. Performing Site Surveys for complex sites. Modbus register mapping and device on-boarding.

Troubleshooting Engineer at Zenatix by Schneider Electric, Jun 2024 - Oct 2025 · 1 yr 5 mos, Kolkata, West Bengal, India, Troubleshooting of IoT enabled field devices. Installation and Maintenance of Non-IT devices (Sensors, Energy Meters, Relays, Gateways, and other devices) BMS site surveys. Supervising the installation work in assigned sites, with the co-ordination of other internal teams. Attending client calls during critical issues. Worked on different communication protocols ( Modbus, BACnet, LAN, BLE ) Providing trainings to Junior Engineers and Support remotely when needed.

BMS Engineer at Diamond Infotech Pvt Ltd, Oct 2023 - Jun 2024 · 9 mos, Kolkata, West Bengal, India

Electrical Engineer at Gujarat Ambuja Exports Limited, Aug 2023 - Oct 2023 · 3 mos, 1. Maintaining Motors, Pumps, and Blowers in Effluent Treatment Plant. 2. Maintaining LT panels, VFDs. 3. Instrumentation (Actuators, Transmitters, Pressure Valves, Flow meters) 4. Operating plant instruments using DCS

Graduate Apprentice Trainee at NTPC, Dec 2020 - Dec 2021 · 1 y, Farakka, West Bengal, Electrical Maintenance Switchyard Maintenance Field team Co-ordination

Education

Bachelor of Technology, Electrical, Electronics and Communications Engineering, Future Institute of Engineering and Management