Shankari Basak profile photo 1 on Tal

Shankari Basak

Customer Care Executive in Fusion Bpo

Kolkata

2+ years of work experience

Startek India
Apr 20251 yr 3 mosPresent

Kolkata, West Bengal, India

Handling customer interactions via chat to identify, investigate, and resolve fraud-related cases on the Flipkart platform. Responsible for verifying transactions, flagging suspicious activities, and maintaining data security. Ensuring customer trust through timely and accurate risk management support.
Fusion BPO El Salvador
Jul 20231 yrJun 2024

Durgapur, West Bengal, India

I was working in a company whose name is Fusion as the email executive here I have to resolve 120 emails per day with a minimum of 20 calls. I have been working here for A year.

Education

BA IN HISTORY HONOURS, Arts

Durgapur women's college

20203 yrs2023

Ba in History honours, History

Durgapur women's college

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Headline

Customer Care Executive in Fusion Bpo

Location

Kolkata

Work experience

fraud and risk management at Startek India, Apr 2025 - Present · 1 yr 3 mos, Kolkata, West Bengal, India, Handling customer interactions via chat to identify, investigate, and resolve fraud-related cases on the Flipkart platform. Responsible for verifying transactions, flagging suspicious activities, and maintaining data security. Ensuring customer trust through timely and accurate risk management support.

Customer Service Specialist at Fusion BPO El Salvador, Jul 2023 - Jun 2024 · 1 yr, Durgapur, West Bengal, India, I was working in a company whose name is Fusion as the email executive here I have to resolve 120 emails per day with a minimum of 20 calls. I have been working here for A year.

Education

BA IN HISTORY HONOURS, Arts, Durgapur women's college

Ba in History honours, History, Durgapur women's college

Shankari Basak - fraud and risk management in Kolkata | Tal