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Shankar Dayal Singh

“Infra Managed Services Expert | Cloud Infrastructure | ITIL Certified

Noida

13+ years of work experience

Accenture in India
Nov 20214 yrs 8 mosPresent

India

Organization is very important
Accenture in India
Nov 20214 yrs 8 mosPresent

Noida, Uttar Pradesh, India

End-to-End IT Infrastructure Management – Servers, storage, data centers, networking. Cloud Infrastructure Services – Cloud migration, cloud hosting, hybrid & multi-cloud solutions. Cybersecurity & Compliance – Firewalls, endpoint protection, data privacy, regulatory
IBM
Jun 20215 yrs 1 moPresent

Ahmedabad, Gujarat, India

Windows System Administration • Troubleshooting Remotely via RDP Identify, diagnoses, and resolves Server problems/Issues. • Managed Windows and Active Directory environment with approximately 800 users. • Manage Windows Server 2008 R2, 2012 R2 & 2016 & 2019 • Good skill for Configure DC, DNS, DHCP, Active Directory, File Server, Roles & Feature in Server, VMWare, Hyper-V etc. • Data Center device monitoring • Server Patching Activity • Incident response and customer support • Provided system administration and technical support for Windows 2008, 2008 R2, 2012 and 2012 R2 Servers on a daily basis. • Working with ticketing system to address customers Issues. • Resource utilization alerts monitoring and management. Escalating the resource utilization alerts to the next level of technical support • Coordinating with technical team to resolve server level issues. • Obtained, loaded and unloaded magnetic tapes and storage media. • Monitoring of daily logs identifying alerts and problems in the data center. • Providing FTP related support to external users. Cerberus FTP server handling. • Providing required space to end users on file server for data protection. • Maintain the functionality of IT systems through proactive monitoring of systems response times, packet loss, CPU utilization, Disk utilization, Windows service monitoring & event log rules.
Wipro Technologies Limited, Hinjewadi, Pune
Jan 20173 yrs 7 mosJul 2020

Pune, Maharashtra, India

• Performing troubleshooting on assigned ticket (Global Team) and resolve the problem • Handling and resolving IT related issue within SLA • Knowledge of Active directory, User creation, Group policy, patch updates, OS updates, Domain migration • Windows Server 2016 installation and ILO configuration • Creating account for new hire employees • Creating MS exchange account • Assisting users on their technical quires • Updating MFA (multifactor authentication application) • Knowledge of firewall (Sophos XG), MAC binding, rule creation • Use VMware update manager to create or edit baselines and baseline groups • Perform upgrades to operating systems and layered software packages (ie. VDI components, Windows services, or other enterprise apps) as necessary • Performing backups, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure • Maintain, upgrade, and implement improvements to the VMWare ESXi infrastructure • Assists in the evaluation, recommends negotiations and contracts for the purchases of system software products • Performs technical analysis, installation, maintenance and modification of operating system software • Work independently and receive minimal guidance on work assignments • Schedules and perform VMware installations, patching and upgrades and maintains them in accordance with established client’s SLA and procedures • Analyze and execute VMware performance tuning strategies • Creating E-Mail accounts on Exchange server. • Configuration and troubleshooting of MS Office365. • Configuring and troubleshooting of Lotus notes and Lotus notes applications. • Configuring IOS and Microsoft Intune and company portal with outlook mails. • Installing and updating patches on McAfee agent, HIPS, FRP and DLP Endpoint.
Tata Communications
Oct 20141 yr 11 mosAug 2016

Pune, Maharashtra, India

• Responsible for monitoring, maintaining ATM availability and ATM uptime on daily basis. • Responsible for doing timely follow-ups with concern vendors addressing it within agreed TAT/SLA. • Responsible for handling the cases which are to be addressed by Second Level Maintenance (SLM) vendors (where First Level Maintenance –FLM fails to address) and driving them till the resolution within agreed TAT/SLA. • Responsible for doing follow ups with SLM vendors for Quick and early closure of stuck cases.
Mphasis
Sep 20113 yrs 2 mosOct 2014

Pune, Maharashtra, India

• Acted as a first point of contact for the customers, keeping them posted the ongoing progress and progressive updates w.r.t. their service requests on timely basis. • Responsible for Handling frequent ATM failure /Chronic ATMs and leading them for permanent resolution with complete RCA (Root-cause Analysis). • Responsible for taking ownership of customer service requests and driving them till resolution ensuring timely and satisfactory resolution. • Providing remote support to FLM, SLM and network vendors in case they need. Company Name IOPEX TECHNOLOGY for Mphasis an HP company Sep 2011 to May 2013 Designation: L1-IT support • Configure VOIP phones & troubleshooting • Managing Network device & Troubleshoot. • Troubleshoot & Installation of citrix application • Installation of server 2003 & 2008. Troubleshoot & Handle the SCCM, • SCCM patches installation & security updates. • Handle user profile issue. Installation of required all operating system & all software. • DAT Deployment through McAfee Antivirus policy orchestrator (Epo).

Education

Kuvempu University, Shankaraghatta, Shimoga

BSC.IT, Computer Science

Kuvempu University, Shankaraghatta, Shimoga

20092 yrs2011

Bsc-IT from Kolkata, Information Technology

12th with Math and science from utter Pradesh

20092 yrs2011

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Headline

“Infra Managed Services Expert | Cloud Infrastructure | ITIL Certified

About

End-to-End IT Infrastructure Management – Servers, storage, data centers, networking. Cloud Infrastructure Services – Cloud migration, cloud hosting, hybrid & multi-cloud solutions. Cybersecurity & Compliance – Firewalls, endpoint protection, data privacy, regulatory

Location

Noida

Work experience

Infrastructure Specialist at Accenture in India, Nov 2021 - Present · 4 yrs 8 mos, India, Organization is very important

Infrastructure Support Specialist at Accenture in India, Nov 2021 - Present · 4 yrs 8 mos, Noida, Uttar Pradesh, India, End-to-End IT Infrastructure Management – Servers, storage, data centers, networking. Cloud Infrastructure Services – Cloud migration, cloud hosting, hybrid & multi-cloud solutions. Cybersecurity & Compliance – Firewalls, endpoint protection, data privacy, regulatory

System Administrator at IBM, Jun 2021 - Present · 5 yrs 1 mo, Ahmedabad, Gujarat, India, Windows System Administration • Troubleshooting Remotely via RDP Identify, diagnoses, and resolves Server problems/Issues. • Managed Windows and Active Directory environment with approximately 800 users. • Manage Windows Server 2008 R2, 2012 R2 & 2016 & 2019 • Good skill for Configure DC, DNS, DHCP, Active Directory, File Server, Roles & Feature in Server, VMWare, Hyper-V etc. • Data Center device monitoring • Server Patching Activity • Incident response and customer support • Provided system administration and technical support for Windows 2008, 2008 R2, 2012 and 2012 R2 Servers on a daily basis. • Working with ticketing system to address customers Issues. • Resource utilization alerts monitoring and management. Escalating the resource utilization alerts to the next level of technical support • Coordinating with technical team to resolve server level issues. • Obtained, loaded and unloaded magnetic tapes and storage media. • Monitoring of daily logs identifying alerts and problems in the data center. • Providing FTP related support to external users. Cerberus FTP server handling. • Providing required space to end users on file server for data protection. • Maintain the functionality of IT systems through proactive monitoring of systems response times, packet loss, CPU utilization, Disk utilization, Windows service monitoring & event log rules.

Project Engineer at Wipro Technologies Limited, Hinjewadi, Pune, Jan 2017 - Jul 2020 · 3 yrs 7 mos, Pune, Maharashtra, India, • Performing troubleshooting on assigned ticket (Global Team) and resolve the problem • Handling and resolving IT related issue within SLA • Knowledge of Active directory, User creation, Group policy, patch updates, OS updates, Domain migration • Windows Server 2016 installation and ILO configuration • Creating account for new hire employees • Creating MS exchange account • Assisting users on their technical quires • Updating MFA (multifactor authentication application) • Knowledge of firewall (Sophos XG), MAC binding, rule creation • Use VMware update manager to create or edit baselines and baseline groups • Perform upgrades to operating systems and layered software packages (ie. VDI components, Windows services, or other enterprise apps) as necessary • Performing backups, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure • Maintain, upgrade, and implement improvements to the VMWare ESXi infrastructure • Assists in the evaluation, recommends negotiations and contracts for the purchases of system software products • Performs technical analysis, installation, maintenance and modification of operating system software • Work independently and receive minimal guidance on work assignments • Schedules and perform VMware installations, patching and upgrades and maintains them in accordance with established client’s SLA and procedures • Analyze and execute VMware performance tuning strategies • Creating E-Mail accounts on Exchange server. • Configuration and troubleshooting of MS Office365. • Configuring and troubleshooting of Lotus notes and Lotus notes applications. • Configuring IOS and Microsoft Intune and company portal with outlook mails. • Installing and updating patches on McAfee agent, HIPS, FRP and DLP Endpoint.

Noc engineer executive at Tata Communications, Oct 2014 - Aug 2016 · 1 yr 11 mos, Pune, Maharashtra, India, • Responsible for monitoring, maintaining ATM availability and ATM uptime on daily basis. • Responsible for doing timely follow-ups with concern vendors addressing it within agreed TAT/SLA. • Responsible for handling the cases which are to be addressed by Second Level Maintenance (SLM) vendors (where First Level Maintenance –FLM fails to address) and driving them till the resolution within agreed TAT/SLA. • Responsible for doing follow ups with SLM vendors for Quick and early closure of stuck cases.

Technical Support Specialist at Mphasis, Sep 2011 - Oct 2014 · 3 yrs 2 mos, Pune, Maharashtra, India, • Acted as a first point of contact for the customers, keeping them posted the ongoing progress and progressive updates w.r.t. their service requests on timely basis. • Responsible for Handling frequent ATM failure /Chronic ATMs and leading them for permanent resolution with complete RCA (Root-cause Analysis). • Responsible for taking ownership of customer service requests and driving them till resolution ensuring timely and satisfactory resolution. • Providing remote support to FLM, SLM and network vendors in case they need. Company Name IOPEX TECHNOLOGY for Mphasis an HP company Sep 2011 to May 2013 Designation: L1-IT support • Configure VOIP phones & troubleshooting • Managing Network device & Troubleshoot. • Troubleshoot & Installation of citrix application • Installation of server 2003 & 2008. Troubleshoot & Handle the SCCM, • SCCM patches installation & security updates. • Handle user profile issue. Installation of required all operating system & all software. • DAT Deployment through McAfee Antivirus policy orchestrator (Epo).

Education

BSC.IT, Computer Science, Kuvempu University, Shankaraghatta, Shimoga

Bsc-IT from Kolkata, Information Technology, 12th with Math and science from utter Pradesh