---
title: "Shamna Naz Esak - Operations Manager | Amazon Appstore in Bengaluru | Tal"
description: "Meet Shamna Naz Esak, Operations Manager | 10+Yrs at Amazon | Fraud and abuse relations | Account Protection| Payee review| AI-Driven Workflow Automation | Customer Trust & Safety | Policy Operations | People Leadership | Process Optimization based in Bengaluru. AI stack includes gemini and kiro."
image: "https://tal.club/meet/shamna-naz-e/share-image"
---

# Shamna Naz Esak on Tal

## Headline

Operations Manager \| 10\+Yrs at Amazon \| Fraud and abuse relations \| Account Protection\| Payee review\| AI\-Driven Workflow Automation \| Customer Trust & Safety \| Policy Operations \| People Leadership \| Process Optimization

## About

Operations & Risk Manager \| Fraud Prevention \| Trust & Safety \| Team Leadership Results\-driven Operations and Risk Manager with 9\+ years of progressive experience at Amazon, specializing in fraud detection, content risk, policy compliance, and team leadership\. I founded and scaled the Appstore Fraud team from the ground up, building the operational frameworks that protect marketplace integrity for millions of customers globally\. Throughout my career, I have led VP\-level strategic goals within the Alexa organization — driving Monthly Active User \(MAU\) growth and generating $2M in revenue — while managing a 25\-member cross\-functional team of direct and indirect reports and delivering measurable business impact at scale\. My expertise spans end\-to\-end fraud and risk operations: vendor validation, catalog security, IP policy reviews, and content risk management\. I bring a data\-driven mindset, leveraging performance dashboards and KPIs \(ZTP rates, precision/recall scores\) to continuously improve detection accuracy and team productivity\. I have also led 4 Kaizen initiatives, driving process improvements that reduced review cycle times and enhanced operational efficiency\. Earlier in my career, I developed a strong foundation in manual policy testing and IP compliance as a Content Test Associate, and in academic instruction as an Assistant Lecturer in Computer Science — giving me a unique blend of technical depth, analytical rigor, and people leadership\. I am passionate about building high\-performing teams, solving complex risk challenges, and creating scalable systems that protect platforms and customers\. 📍 Open to opportunities in Dubai \| Saudi Arabia \| Remote \(Global\) 📩 Let's connect if you're looking for a senior Risk, Fraud, or Operations leader\. Core Skills: Fraud Detection \| Risk Mitigation \| Vendor Validation \| Catalog Security \| Content Risk \| Policy Compliance \| Team Leadership \| Stakeholder Management \| Process Improvement \| Kaizen \| Data Analysis \| Program Management

## Location

Bengaluru

## AI stack

gemini

kiro

## Work experience

Operations Manager \| Amazon Appstore at Amazon, Oct 2020 \- Present · 6 yrs, Bengaluru

Developer support \| Alexa Skills Insights team at Amazon, Apr 2019 \- Oct 2020 · 1 yr 7 mos, Bengaluru, Karnataka, India, Developer experience improvement\.

Content Risk Analyst \| Alexa Skills team & Developer Support at Amazon, May 2018 \- Mar 2019 · 11 mos, Bengaluru, Karnataka, India

Assistant Lecturer \| Computer Science at My School of Learning, Aug 2015 \- Jul 2016 · 1 yr, Udupi, Karnataka, India

## Education

Bachelor of Engineering \- BE, Computer Science, Visvesvaraya Technological University

[View the original profile](https://tal.club/meet/shamna-naz-e)

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