Shamna Naz Esak on Tal
Headline
Operations Manager | 10+Yrs at Amazon | Fraud and abuse relations | Account Protection| Payee review| AI-Driven Workflow Automation | Customer Trust & Safety | Policy Operations | People Leadership | Process Optimization
About
Operations & Risk Manager | Fraud Prevention | Trust & Safety | Team Leadership Results-driven Operations and Risk Manager with 9+ years of progressive experience at Amazon, specializing in fraud detection, content risk, policy compliance, and team leadership. I founded and scaled the Appstore Fraud team from the ground up, building the operational frameworks that protect marketplace integrity for millions of customers globally. Throughout my career, I have led VP-level strategic goals within the Alexa organization — driving Monthly Active User (MAU) growth and generating $2M in revenue — while managing a 25-member cross-functional team of direct and indirect reports and delivering measurable business impact at scale. My expertise spans end-to-end fraud and risk operations: vendor validation, catalog security, IP policy reviews, and content risk management. I bring a data-driven mindset, leveraging performance dashboards and KPIs (ZTP rates, precision/recall scores) to continuously improve detection accuracy and team productivity. I have also led 4 Kaizen initiatives, driving process improvements that reduced review cycle times and enhanced operational efficiency. Earlier in my career, I developed a strong foundation in manual policy testing and IP compliance as a Content Test Associate, and in academic instruction as an Assistant Lecturer in Computer Science — giving me a unique blend of technical depth, analytical rigor, and people leadership. I am passionate about building high-performing teams, solving complex risk challenges, and creating scalable systems that protect platforms and customers. 📍 Open to opportunities in Dubai | Saudi Arabia | Remote (Global) 📩 Let's connect if you're looking for a senior Risk, Fraud, or Operations leader. Core Skills: Fraud Detection | Risk Mitigation | Vendor Validation | Catalog Security | Content Risk | Policy Compliance | Team Leadership | Stakeholder Management | Process Improvement | Kaizen | Data Analysis | Program Management
Work experience
Operations Manager | Amazon Appstore at Amazon, Oct 2020 - Present · 6 yrs, Bengaluru
Developer support | Alexa Skills Insights team at Amazon, Apr 2019 - Oct 2020 · 1 yr 7 mos, Bengaluru, Karnataka, India, Developer experience improvement.
Content Risk Analyst | Alexa Skills team & Developer Support at Amazon, May 2018 - Mar 2019 · 11 mos, Bengaluru, Karnataka, India
Assistant Lecturer | Computer Science at My School of Learning, Aug 2015 - Jul 2016 · 1 yr, Udupi, Karnataka, India
Education
Bachelor of Engineering - BE, Computer Science, Visvesvaraya Technological University
