Headline

Operations & Business Professional | Process Improvement | Data Analysis | Customer Operations | Project Coordination | MBA Candidate

About

Operations and customer-focused professional with experience supporting business processes, client interactions, and service delivery in fast-paced environments. Experienced in handling customer queries, coordinating operational activities, maintaining service quality standards, and ensuring adherence to structured and compliance-driven processes. Comfortable working with workflows that require accuracy, documentation, and performance targets. Key strengths include: • Customer and client support handling • Operations coordination and process execution • Data accuracy, documentation, and compliance adherence • Problem-solving and issue resolution • Cross-team communication and time management Adaptable to roles across customer service, operations, administration, commerce, and banking support functions where attention to detail, service quality, and process discipline are important. Currently seeking opportunities in Operations, Customer Support, Business Administration, Commerce, and Banking-related roles that offer learning, responsibility, and long-term growth.

Location

Greater Aurangabad Area

Work experience

CAP Associate at Amazon, Apr 2024 - Present · 2 yrs 3 mos, • Reviewed customer requests for refunds, replacements, and concessions to prevent policy misuse and financial loss. • Analyzed customer behavior and transaction history to identify potential abuse patterns and policy violations. • Investigated flagged customer accounts and conducted transaction-level analysis to assess risk indicators. • Approved or denied concessions in accordance with internal policies and compliance standards. • Escalated high-risk or complex cases to relevant internal teams following defined SOPs. • Maintained accurate case documentation and audit-ready investigation records. • Managed high-volume case queues while meeting SLA, productivity, and quality targets. • Contributed to platform integrity and loss prevention by minimizing incorrect concessions.

Customer Service Associate at Amazon, Apr 2023 - Apr 2024 · 1 yr 1 mo, • Handled customer interactions related to orders, payments, refunds, deliveries, and account support • Provided accurate resolutions while maintaining customer satisfaction and policy adherence • Managed high-volume service requests across multiple channels in a fast-paced environment • Followed standard operating procedures (SOPs) and escalation guidelines • Maintained detailed case documentation and ensured data accuracy • Met service-level targets related to quality, productivity, and turnaround time • Strengthened communication, problem-solving, and customer handling skills

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Dr. Babasaheb Ambedkar Marathwada University, Aurangabad

Master of Business Administration - MBA, Operations & Data Sciences, NMIMS CDOE