---
title: "Shalini Rai - Senior Digital Product Owner in Bengaluru | Tal"
description: "Meet Shalini Rai, Product @Ecolab | Ex-Samsung | IIT BHU’14 based in Bengaluru. AI stack includes claude, meta, and openai."
image: "https://tal.club/meet/shalini-rai/share-image"
---

# Shalini Rai on Tal

## Headline

Product @Ecolab \| Ex\-Samsung \| IIT BHU’14

## About

At Ecolab for over four years, my focus has been on leveraging product management and user experience design to drive digital innovation and customer satisfaction\. Through collaboration with cross\-functional teams, we've developed products that not only meet but exceed user expectations, establishing a strong market presence and contributing to Ecolab's growth\.

## Location

Bengaluru

## AI stack

claude

meta

openai

claudecode

ChatGPT

Microsoft Copilot

## Work experience

Senior Digital Product Owner at Ecolab, Oct 2020 \- Present · 5 yrs 11 mos, Defined product vision and multi\-quarter strategy for the self\-service platform, translating market and customer research into a prioritized roadmap\. Owned roadmap prioritization across 4\+ product domains \(identity, onboarding, self\-service administration, customer engagement\), delivering 90%\+ of committed PI scope across multiple planning cycles\. Led delivery of 15\+ customer\-facing capabilities across onboarding, CDA \(Customer Delegated Admin\), Corrective Actions, reporting, and notifications\. Drove measurable business impact by prioritizing self\-service capabilities for user\-account management, reducing dependency on Support teams and improving platform scalability\. Influenced roadmap investment decisions supporting digital experiences used by 660\+ managers, 200\+ franchise organizations, and 100\+ auditors of Walmart\.

Senior Business Analyst at SAMSUNG SDS, Jan 2019 \- Oct 2020 · 1 yr 10 mos, Enhanced chatbot intent capture rate from 19\.5% to 76% by analyzing chat sessions and implementing strategies such as modified paraphrases, device and synonym additions, and QID creation\. Boosted chatbot coverage from 32% to 68% by training the system with an updated and enriched database\.

Business Analyst at ZNI Wireless, Sep 2014 \- Dec 2018 · 4 yrs 4 mos, Created technical and marketing content, including website copy, landing pages, email campaigns, SEO blogs, and social media content\. Increased brand visibility and lead generation through content marketing, email campaigns, SMO, and blogging\. Led a content team by assigning tasks, reviewing deliverables, and ensuring high\-quality, user\-centric content\.

## Education

Master of Science \- MS, Computer Science, Indian Institute of Technology \- Banaras Hindu University \(IIT\-BHU\), Varanasi

Bachelor of Science \- BS, Computer Science, Indian Institute of Technology \- Banaras Hindu University \(IIT\-BHU\), Varanasi

[View the original profile](https://tal.club/meet/shalini-rai)

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