Shalini Dhiman profile photo 1 on Tal

Shalini Dhiman

Building-Loop || B2B|| City Head- Affordable Business ||Ex- Strategy & Operations Senior manager at BYJU'S || Pre-sales

Bengaluru

5+ years of work experience

Loop
Mar 20251 yr 7 mosPresent

Bengaluru, Karnataka, India

NoBroker.com
Sep 20231 yr 6 mosFeb 2025

Bengaluru, Karnataka, India

BYJU'S
Nov 202211 mosSep 2023

Bengaluru, Karnataka, India

• Setting up and managing the process, service delivery, and operations of the Home Tuitions vertical • Managed a team 360, with over 300 tutors ensuring that services were delivered to customers on time • Successfully improved conversion metrics for Trial and Premium Customers through effective management of a team by 42% to 48% in span of 2 weeks • Maintained and oversaw the development of dashboards, reports, and funnel pipeline management to support business reporting • Ensuring on-time service, tracking customer satisfaction, and providing swift customer resolutions.
BYJU'S
Nov 20211 yr 1 moNov 2022

Bangalore Urban, Karnataka, India

•Led a team consisting of 7 managers and 100+ associates to noticeably deliver increasing Sales Per Person (SPP) by 2.5 times within a year across tier-3 geographies • Extensively leveraged tools like MS Office and LeadSquare to align business requirements with sales operations, , dashboards, facilitating overall process improvement. •Collaborated closely with sales leadership and cross-functional teams to enhance the quality of the sales process.
BYJU'S
Oct 20201 yr 1 moOct 2021

Bengaluru, Karnataka, India

• Effectively oversaw a team of around 15+ pre-sales associates to deliver a 42% increase across 3regions in sales and managing their daily tasks and responsibilities • Enhanced territory design and sales processes, leading to improved customer communication, expanded coverage, and increased revenue generation. • Collaborated with sales management to streamline the usage of leads and generate more revenue while also working together with cross-functional teams to improve the overall customer service experience • Accountable for Lead planning, strategy, appointment scheduling, manpower planning, generating revenue for Delhi region Improved sales per person from 1.4 to 2 on weekly basis by leveraging product knowledge and effective lead utilization.

Shalini’s AI Stack

claude
claude

Education

RAYAT BAHRA UNIVERSITY

Bachelor of Technology - BTech, Computer Science

RAYAT BAHRA UNIVERSITY

20144 yrs2018

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Headline

Building-Loop || B2B|| City Head- Affordable Business ||Ex- Strategy & Operations Senior manager at BYJU'S || Pre-sales

About

As an experienced and data-driven Business Development leader with over 5 years of experience in the e-learning industry, I possess a strong aptitude for setting up sales and distribution systems, driving market development, and building high-performing sales teams. With expertise in Partnerships, Growth & Sales Strategy, Client Acquisition & Retention, I have a proven track record of driving business growth and developing successful relationships with key stakeholders. My skills in these areas enable me to effectively identify and capitalize on opportunities, optimize sales strategies.

Location

Bengaluru

AI stack

claude

Work experience

Regional Manager at Loop, Mar 2025 - Present · 1 yr 7 mos, Bengaluru, Karnataka, India

City Head at NoBroker.com, Sep 2023 - Feb 2025 · 1 yr 6 mos, Bengaluru, Karnataka, India

Strategy and Operation Senior Manager at BYJU'S, Nov 2022 - Sep 2023 · 11 mos, Bengaluru, Karnataka, India, • Setting up and managing the process, service delivery, and operations of the Home Tuitions vertical • Managed a team 360, with over 300 tutors ensuring that services were delivered to customers on time • Successfully improved conversion metrics for Trial and Premium Customers through effective management of a team by 42% to 48% in span of 2 weeks • Maintained and oversaw the development of dashboards, reports, and funnel pipeline management to support business reporting • Ensuring on-time service, tracking customer satisfaction, and providing swift customer resolutions.

Senior Associate Manager at BYJU'S, Nov 2021 - Nov 2022 · 1 yr 1 mo, Bangalore Urban, Karnataka, India, •Led a team consisting of 7 managers and 100+ associates to noticeably deliver increasing Sales Per Person (SPP) by 2.5 times within a year across tier-3 geographies • Extensively leveraged tools like MS Office and LeadSquare to align business requirements with sales operations, , dashboards, facilitating overall process improvement. •Collaborated closely with sales leadership and cross-functional teams to enhance the quality of the sales process.

Manager at BYJU'S, Oct 2020 - Oct 2021 · 1 yr 1 mo, Bengaluru, Karnataka, India, • Effectively oversaw a team of around 15+ pre-sales associates to deliver a 42% increase across 3regions in sales and managing their daily tasks and responsibilities • Enhanced territory design and sales processes, leading to improved customer communication, expanded coverage, and increased revenue generation. • Collaborated with sales management to streamline the usage of leads and generate more revenue while also working together with cross-functional teams to improve the overall customer service experience • Accountable for Lead planning, strategy, appointment scheduling, manpower planning, generating revenue for Delhi region Improved sales per person from 1.4 to 2 on weekly basis by leveraging product knowledge and effective lead utilization.

Education

Bachelor of Technology - BTech, Computer Science, RAYAT BAHRA UNIVERSITY