---
title: "Shakti Giri - Team Leader in India | Tal"
description: "Meet Shakti Giri, Customer Service Team Lead | International Blended Process | CSAT & Quality Champion | Star Performer Q3 & Q4 based in India."
image: "https://tal.club/meet/shakti-giri/share-image"
---

# Shakti Giri on Tal

## Headline

Customer Service Team Lead \| International Blended Process \| CSAT & Quality Champion \| Star Performer Q3 & Q4

## About

With nearly a decade of experience in customer service, I've built my career on one principle: people first — whether that's the customers we serve or the teams we lead\. As a Team Lead managing a team of 25 agents in an international blended process environment, I thrive at the intersection of people management and performance excellence\. I don't just hit targets — I build the systems and culture that make teams want to hit them\.

## Location

India

## Work experience

Team Leader at Cognizant, Oct 2025 \- Present · 9 mos, On\-site

Subject Matter Expert at Cognizant, Aug 2024 \- Dec 2025 · 1 yr 5 mos, Gurugram, Haryana, India

Customer Service Associate at Accenture, Nov 2021 \- Sep 2024 · 2 yrs 11 mos, Gurugram, Haryana, India

Senior Customer Service Associate at Nature Phytopharmaceuticals, Jun 2020 \- Oct 2021 · 1 yr 5 mos, Rohtak sonepat karnal

Restaurant General Manager at Pind Balluchi, Jul 2017 \- Jun 2020 · 3 yrs, Rohtak, Haryana, India

Customer Service Consultant at Mogli Holidays, Feb 2015 \- Jun 2017 · 2 yrs 5 mos, New Delhi, Delhi, India

## Education

Bachelor's degree, Hospitality Administration/Management, srinivas college of hotel Management

Mahendra Model school

[View the original profile](https://tal.club/meet/shakti-giri)

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