Headline

Customer Service Team Lead | International Blended Process | CSAT & Quality Champion | Star Performer Q3 & Q4

About

With nearly a decade of experience in customer service, I've built my career on one principle: people first — whether that's the customers we serve or the teams we lead. As a Team Lead managing a team of 25 agents in an international blended process environment, I thrive at the intersection of people management and performance excellence. I don't just hit targets — I build the systems and culture that make teams want to hit them.

Location

India

Work experience

Team Leader at Cognizant, Oct 2025 - Present · 9 mos, On-site

Subject Matter Expert at Cognizant, Aug 2024 - Dec 2025 · 1 yr 5 mos, Gurugram, Haryana, India

Customer Service Associate at Accenture, Nov 2021 - Sep 2024 · 2 yrs 11 mos, Gurugram, Haryana, India

Senior Customer Service Associate at Nature Phytopharmaceuticals, Jun 2020 - Oct 2021 · 1 yr 5 mos, Rohtak sonepat karnal

Restaurant General Manager at Pind Balluchi, Jul 2017 - Jun 2020 · 3 yrs, Rohtak, Haryana, India

Customer Service Consultant at Mogli Holidays, Feb 2015 - Jun 2017 · 2 yrs 5 mos, New Delhi, Delhi, India

Education

Bachelor's degree, Hospitality Administration/Management, srinivas college of hotel Management

Mahendra Model school