---
title: "Shaina Shaikh - Customer Service Representative in Mumbai Metropolitan Region | Tal"
description: "Meet Shaina Shaikh, NA based in Mumbai Metropolitan Region."
image: "https://tal.club/meet/shaina-shaikh/share-image"
---

# Shaina Shaikh on Tal

## Headline

NA

## Location

Mumbai Metropolitan Region

## Work experience

Customer Service Representative at Sembridge, May 2025 \- May 2026 · 1 yr 1 mo, Hiranandani, Powai, • Assisted UHC members with inquiries related to medical insurance policies, claims, and coverage details\. • Delivered effective solutions for customer concerns while ensuring compliance with healthcare regulations and company standards\. • Handled escalations and complaints with professionalism, maintaining trust and satisfaction among policyholders\. • Maintained precise records of member interactions, claims updates, and service requests\. • Partnered with cross\-functional teams to streamline processes and enhance member experience\. • Ensured adherence to UHC’s customer service benchmarks while supporting members with healthcare needs\. • Applied knowledge of US medical insurance policies, benefits, and claim procedures to assist members effectively\. • Coordinated with medical facilities, hospitals, and other healthcare providers to achieve end\-to\-end resolution for members’ issues\.

Customer support \(Chat\) at Mphasis, Apr 2023 \- Jan 2024 · 10 mos, Pune District, Maharashtra, India, Maintains customer relationships by responding to inquiries via chat; documenting actions\. ●Prepares for customer inquiries by studying products, services, and customer service processes\. ●Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer\. ●Records customer inquiries by documenting inquiry and response in customers’ accounts\. ●Improves quality service by recommending improved processes; identifying new product and service applications\. ●Identifying customer needs\. ●Forwarding and escalating inquiries to relevant individuals and departments\.

HR Contact Centre Associate at Accenture, May 2022 \- Nov 2022 · 7 mos, Navi Mumbai, Maharashtra, India, Helping the candidates to fill out the job applications\. ● Responds to candidates inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer\. ● Informing the candidates about their onboarding sessions time and date and about the documents they have to take with them\.

Transaction Processing Representative at Accenture in India, Sep 2021 \- Jan 2022 · 5 mos, Navi Mumbai, Maharashtra, India, Handled billing of medicine for patients\. ● Check if the dose is correct and the supply is correct\. ● Verified that the patients had the correct medicine and for the correct time period\.

## Education

Bachelor of Business Administration \- BBA, Human Resources Management/Personnel Administration, General, Oriental Education Societys College of Arts Commerce & Science Sanpada Navi Mumbai

[View the original profile](https://tal.club/meet/shaina-shaikh)

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