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Shaikh Faizal

Technical Services Manager @ HGS | Start-up Leadership, Business Ownership

Bengaluru

2+ years of work experience

ProfileBee
Aug 20262 mosPresent

HGS
Mar 20267 mosPresent

Hybrid

Uniti Group Inc.
Mar 20267 mosPresent

HGS
Apr 20242 yrs 1 moApr 2026

Resolved over 200 complex network infrastructure and SD-WAN routing roadblocks, reducing average incident resolution time by 30%. Engineered and deployed cloud-managed SD-WAN and SASE policy frameworks, enhancing enterprise branch connectivity reliability and reducing repeat escalations by 35%. Spearheaded cross-functional troubleshooting swarms with third-party carriers and internal engineering teams to isolate and eliminate recurring SIP trunking and core routing bottlenecks. Facilitated structured internal technical training sessions on advanced SD-WAN diagnostic workflows, traffic steering, and root-cause trend analysis.
HGS
Feb 20241 yrJan 2025

Bengaluru, Karnataka, India

Shaikh’s AI Stack

anthropic apis
anthropic apis
claude
claude
gemini
gemini
glama
glama
hugging face
hugging face
n8n
n8n

Education

Bachelor's Degree, Computer Science

SARVEPALLI RADHAKRISHNAN UNIVERSITY

20193 yrs2022

High School/Secondary Certificate Programs

St. Mary’s English School

20123 yrs2015

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Headline

Technical Services Manager @ HGS | Start-up Leadership, Business Ownership

About

As the Founder of WebVibe, I am focused on leading start-up ventures and fostering innovative business solutions. Concurrently, I serve as Technical Services Manager at Hinduja Global Solutions (HGS) and Uniti Group Inc., contributing to network infrastructure development and software requirements. Previous roles, including Escalation Engineer and Network Engineer at HGS, have strengthened my expertise in network troubleshooting and optimization. A graduate of Sarvepalli Radhakrishnan University with a Bachelor's in Computer Science, I hold certifications in AWS development, Microsoft Power BI, and data analysis. Recognized with multiple honors such as "Star Performer" and "Extra Miler," I am committed to driving impactful contributions and supporting organizational growth.

Location

Bengaluru

AI stack

anthropic apis

claude

gemini

glama

hugging face

n8n

Work experience

Founder at ProfileBee, Aug 2026 - Present · 2 mos

Technical Services Manager at HGS, Mar 2026 - Present · 7 mos, Hybrid

Technical Services Manager at Uniti Group Inc., Mar 2026 - Present · 7 mos

Escalation Engineer at HGS, Apr 2024 - Apr 2026 · 2 yrs 1 mo, Resolved over 200 complex network infrastructure and SD-WAN routing roadblocks, reducing average incident resolution time by 30%. Engineered and deployed cloud-managed SD-WAN and SASE policy frameworks, enhancing enterprise branch connectivity reliability and reducing repeat escalations by 35%. Spearheaded cross-functional troubleshooting swarms with third-party carriers and internal engineering teams to isolate and eliminate recurring SIP trunking and core routing bottlenecks. Facilitated structured internal technical training sessions on advanced SD-WAN diagnostic workflows, traffic steering, and root-cause trend analysis.

Network Engineer at HGS, Feb 2024 - Jan 2025 · 1 yr, Bengaluru, Karnataka, India

Education

Bachelor's Degree, Computer Science, SARVEPALLI RADHAKRISHNAN UNIVERSITY

High School/Secondary Certificate Programs, St. Mary’s English School

Shaikh Faizal - Founder in Bengaluru | Tal