Shaik Shahed profile photo 1 on Tal

Shaik Shahed

Global Operations & Risk Leader | Trust & Safety | Compliance | SaaS | Customer & Process Excellence | Ex-Uber | Ex-Cnx

India

7+ years of work experience

Uber
Jun 20223 yrs 8 mosJan 2026

Hybrid

In this role, I handle end-to-end risk and compliance operations, ensuring policies are followed while maintaining a smooth customer experience. Conduct due diligence and investigate potential risks across operations Work closely with cross-functional teams to resolve escalations and improve processes Identify gaps in workflows and implement practical, scalable improvements Support and train team members to improve performance and quality standards Handle sensitive data with a strong focus on integrity and compliance Key Impact: Helped improve process efficiency, reduce risk exposure, and maintain high customer satisfaction.
Uber
Jun 20211 yr 3 mosAug 2022

Hybrid

As part of the COE team, I focused on improving operational processes and driving consistency across teams. Analyzed existing workflows and identified areas for improvement Conducted root cause analysis to fix recurring issues Supported training initiatives and created learning materials Collaborated with stakeholders to improve service quality and team performance
Porteck Corporation
Mar 20204 mosJun 2020

Assisted in analyzing operational data and preparing reports Supported process documentation and workflow improvements Worked with teams to enhance customer service operations
Jan 20201 yr 6 mosJun 2021

Visakhapatnam, Andhra Pradesh, India

Worked independently managing logistics and last-mile delivery operations. Coordinated daily delivery operations and ensured timely execution Improved route planning and efficiency Maintained strong customer satisfaction through effective communication
Domino's
Jan 20203 mosMar 2020

Conducted research on customer experience and service quality Shared insights to improve operational efficiency
Concentrix
Jul 20181 yr 7 mosJan 2020

Visakhapatnam Rural mandal, India

Delivered training programs focused on communication and customer service Supported daily operations and ensured process adherence Helped improve team performance and customer satisfaction metrics

Shaik’s AI Stack

claude code
claude code
dalle
dalle
deepmind
deepmind
deepseek
deepseek
elevenlabs
elevenlabs
gemini
gemini

Education

Jawaharlal Nehru Technological University, Kakinada

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

Jawaharlal Nehru Technological University, Kakinada

20222 yrs2024
Gayatri Vidya Parishad College of Engineering (Autonomous)

Bachelor of Business Administration - BBA, Marketing and Human resources management

Gayatri Vidya Parishad College of Engineering (Autonomous)

20153 yrs2018

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Headline

Global Operations & Risk Leader | Trust & Safety | Compliance | SaaS | Customer & Process Excellence | Ex-Uber | Ex-Cnx

About

I am a Global Operations & Benefits Strategy Leader with 8+ years of experience driving compliance, training, and stakeholder engagement across SaaS and enterprise environments. With nearly 4 years of Salesforce CRM optimization and deep involvement in Center of Excellence (COE) initiatives, I specialize in designing governance frameworks, managing vendor relationships, and delivering measurable outcomes

Location

India

AI stack

claude code

dalle

deepmind

deepseek

elevenlabs

gemini

Work experience

Risk and Compliance Specialist II at Uber, Jun 2022 - Jan 2026 · 3 yrs 8 mos, Hybrid, In this role, I handle end-to-end risk and compliance operations, ensuring policies are followed while maintaining a smooth customer experience. Conduct due diligence and investigate potential risks across operations Work closely with cross-functional teams to resolve escalations and improve processes Identify gaps in workflows and implement practical, scalable improvements Support and train team members to improve performance and quality standards Handle sensitive data with a strong focus on integrity and compliance Key Impact: Helped improve process efficiency, reduce risk exposure, and maintain high customer satisfaction.

Centre of Excellence Specialist (COE) at Uber, Jun 2021 - Aug 2022 · 1 yr 3 mos, Hybrid, As part of the COE team, I focused on improving operational processes and driving consistency across teams. Analyzed existing workflows and identified areas for improvement Conducted root cause analysis to fix recurring issues Supported training initiatives and created learning materials Collaborated with stakeholders to improve service quality and team performance

Senior Analyst at Porteck Corporation, Mar 2020 - Jun 2020 · 4 mos, Assisted in analyzing operational data and preparing reports Supported process documentation and workflow improvements Worked with teams to enhance customer service operations

Freelance at Amazon Flex, Jan 2020 - Jun 2021 · 1 yr 6 mos, Visakhapatnam, Andhra Pradesh, India, Worked independently managing logistics and last-mile delivery operations. Coordinated daily delivery operations and ensured timely execution Improved route planning and efficiency Maintained strong customer satisfaction through effective communication

Research Intern at Domino's, Jan 2020 - Mar 2020 · 3 mos, Conducted research on customer experience and service quality Shared insights to improve operational efficiency

Ops & Training Consultant at Concentrix, Jul 2018 - Jan 2020 · 1 yr 7 mos, Visakhapatnam Rural mandal, India, Delivered training programs focused on communication and customer service Supported daily operations and ensured process adherence Helped improve team performance and customer satisfaction metrics

Education

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management, Jawaharlal Nehru Technological University, Kakinada

Bachelor of Business Administration - BBA, Marketing and Human resources management, Gayatri Vidya Parishad College of Engineering (Autonomous)