Headline

Application Support | Production Support | L1 Support | Incident Management | SLA | SQL | Linux | Log Analysis | Batch Jobs | Monitoring | Troubleshooting | ServiceNow | RCA | L2/L3 Escalation | Healthcare Applications

About

Software Professional with 2+ years of experience in Application Support, Product Support, and Production/UAT environment management. Experienced in Incident, Problem, Change, and Release Management with a strong understanding of ITIL processes and SLA-driven support. Skilled in Linux, Oracle, SQL, Shell Scripting, and Crontab for application monitoring, troubleshooting, job scheduling, and production support. Strong in debugging application issues, analyzing logs, identifying root causes, and collaborating with cross-functional teams to ensure timely resolution and application stability. A customer-focused and analytical professional with strong problem-solving skills, committed to delivering effective solutions within defined SLA timelines based on incident severity and business priority. Interested in opportunities across Application Support, Production Support, Product Support, and IT Operations.

Location

Greater Bengaluru Area

AI stack

claude code

deepseek

gemini

grok

metaai

replit

Work experience

Process Associate at Cognizant, Aug 2024 - Present · 2 y 2 mo, Bengaluru, Project Name: Cambia – Healthcare & Financial Application Support Organization: Cognizant Technology Solutions Role: L1 Application / Production Support Duration: 2 Years 3 Month Domain: Healthcare & Financial Services Environment: Linux, Windows Technologies/Tools: MySQL, SQL, ServiceNow, AppDynamics, Splunk, Grafana, Putty, MoveIT, Crontab Project Description: Cambia is a business-critical healthcare and financial application ecosystem supporting member enrollment and eligibility, claims processing, benefits administration, provider management, healthcare payments, billing and financial transactions. As an L1 Application Support professional, responsible for real-time production monitoring, incident resolution and maintaining application availability within defined SLA timelines. Key Responsibilities: - Monitor production applications, services, servers, interfaces, scheduled jobs and batch processes. - Perform daily application health checks, BOD/EOD validation and job monitoring to ensure business readiness. - Analyze application and system logs to identify errors, failures and performance issues. - Troubleshoot production incidents and alerts based on severity and priority while adhering to SLA requirements. - Monitor application performance using AppDynamics, Splunk and Grafana and coordinate escalations with L2/L3 teams. - Execute SQL queries and work with DBAs to investigate database and application-related issues. - Support production deployments, application upgrades and post-release validation. - Participate in Incident, Problem, Change and Release Management activities following ITIL processes. - Coordinate with development, infrastructure, DBA and vendor teams for timely resolution of critical issues. - Create and maintain SOPs, KEDB articles, FAQs and Runbooks for recurring production issues. - Support Disaster Recovery and Business Continuity exercises, including failover and fallback activities.

Education

Bachelor of Commerce - BCom, Accounting, Government degree college for men A kadapa

Intermediate – Finance & Accounting, Accounting and Finance, Ap model junior college