---
title: "Shaik Javeed - Administrator in Greater Hyderabad Area | Tal"
description: "Meet Shaik Javeed, IT Service Desk based in Greater Hyderabad Area."
image: "https://tal.club/meet/shaik-javeed/share-image"
---

# Shaik Javeed on Tal

## Headline

IT Service Desk

## About

IT Service Desk Analyst with 2\.8 years of hands\-on experience supporting enterprise environments at Wipro Technologies\. Skilled in resolving hardware, software, and network issues for end users across Windows 10/11 and macOS platforms\. Proficient in: \- Active Directory & Azure AD \(Entra ID\) — user management, password resets, group policies \- Microsoft Intune & SCCM — device management, patch deployment \- Office 365 Administration — email, SharePoint, Teams, licensing \- ServiceNow — incident management, SLA tracking, request handling \- VPN, MFA, Okta — remote access and authentication support \- VDI/Virtual Desktop support and troubleshooting Key Achievements: ✔ Managed 50\+ tickets daily with high SLA compliance ✔ Supported VIP users with priority resolution ✔ Handled IT onboarding/offboarding for enterprise users ✔ Provided 24/7 remote and WFH support to global users ✔ Reduced repeat incidents through knowledge base documentation Currently seeking IT Service Desk / Help Desk / IT Support Engineer roles in Hyderabad \(Open to 24/7 shifts\) ServiceNow \| Active Directory \| Azure AD \| Microsoft Intune \| SCCM \| Windows 10/11 \| macOS \| Office 365 \| VPN \| MFA \| Okta \| DNS \| DHCP \| TCP/IP \| Remote Desktop \| VDI \| McAfee \| IT Asset Management \| ITIL \| Incident Management \| End User Support \| Help Desk \| Technical Support

## Location

Greater Hyderabad Area

## Work experience

Administrator at Wipro, Jun 2024 \- Nov 2025 · 1 yr 6 mos, Hyderabad, Telangana, India, ● • Provided 24/7 global IT support for Walmart teams, handling 50\+ tickets daily with 95% first\-call resolution\. ● • Resolved Citrix, VPN, and LAN/WAN issues, minimizing downtime across distributed teams\. ● • Administered Active Directory accounts, distribution lists, and shared mailboxes\. ● • Conducted system health checks and log analysis to proactively prevent outages\. ● • Maintained SLA compliance above 98% through efficient issue resolution\. IT Service Management \(ITSM\) ServiceNow, BMC Remedy Incident, Problem & Change Management SLA Monitoring & Queue Management Root Cause Analysis \(RCA\) End User & Desktop Support Windows 10 / 11 Support OS Installation, Imaging & Patch Management Hardware & Peripheral Troubleshooting Remote & Desk\-side Support Directory & Access Management Active Directory \(User & Group Management\) GPO Basics, Account Provisioning Password Reset, Account Unlocks Shared Mailboxes & Distribution Lists Networking & Remote Access VPN, Citrix Workspace LAN / WAN, DHCP, DNS Network Connectivity Troubleshooting Security & Identity MFA, RSA Tokens BitLocker Recovery Access & Privilege Management Remote Support Tools RDP Quick Assist Remote Desktop Tools Reporting & Documentation Power BI \(SLA & Performance Reports\) Knowledge Base / SOP Creation ITIL Process Documentation Soft & Professional Skills VIP & Executive User Support Global 24/7 Service Desk Operations Stakeholder Communication Shift Leadership & Mentoring First Call Resolution \(FCR\)

Service Desk Analyst at Wipro, Mar 2023 \- Nov 2025 · 2 yrs 9 mos, Install and configure computer hardware, operating systems, and applications\. Provide support for Windows 10/11, Office 365, SharePoint, Intune, Active Directory, SCCM, DNS, and DHCP\. Assist in IT onboarding and offboarding processes for new and existing employees\. Perform hardware diagnostics and repairs for desktops, laptops, printers, and peripherals\. Provide guidance on IT best practices and security awareness to end users\. Escalate unresolved issues to appropriate IT teams or third\-party vendors\. Monitor server performance, backups, and data recovery processes\. Monitor and maintain computer systems and networks to ensure optimal performance\. Set up user accounts, profiles, and resolve password\-related issues\. Respond to incidents and service requests within agreed SLAs\. Work on tasks until completion or proper escalation when required\. Prioritize and manage multiple open tickets simultaneously\. Build strong working relationships with users and cross\-functional IT teams\. Ensure systems run smoothly so users get maximum productivity\. Provide technical support for hardware, software, and network\-related issues\. Troubleshoot Windows OS issues including crashes, boot failures, and performance problems\. Manage network and system security in compliance with organizational policies\. Administer and maintain antivirus solutions, including McAfee endpoint protection\. Install, configure, and troubleshoot software applications and operating systems\. Handle Office 365 administration including user management, email configuration, and license assignment\. Create and manage Active Directory users, groups, and permissions\. Troubleshoot VPN connectivity issues for remote users\. Configure and troubleshoot network printers and resolve printing issues\. Use ServiceNow for incident management, request tracking, and reporting\. Document technical issues, solutions, and resolutions for knowledge base and audits\.

System Support Engineer at S3Vision Software Pvt Ltd, Mar 2023 \- Jun 2024 · 1 yr 4 mos, ● • Installed, configured, and maintained desktop hardware/software for 200\+ users\. ● • Delivered remote and desk\-side support, improving average resolution time by 20%\. ● • Coordinated with server teams for diagnostics and escalated unresolved issues\. ● • Provided first\-line support for connectivity, hardware, and enterprise applications\.

## Education

Bachelor of Commerce, Computer Systems Networking and Telecommunications, St\. Joseph's Degree & PG College

Bachelor of Commerce, St\.Joseph's Degree College

[View the original profile](https://tal.club/meet/shaik-javeed)

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