Shaik Hassan Vali

Systems Engineer @ TCS | Site Reliability Engineering (SRE) | Ensuring 99.9% Availability for The Home Depot B2B Ecosystem | Gen AI Leader | Google Cloud Associate Cloud Engineer

Chennai

Shaik Hassan Vali on Tal

Headline

Systems Engineer @ TCS | Site Reliability Engineering (SRE) | Ensuring 99.9% Availability for The Home Depot B2B Ecosystem | Gen AI Leader | Google Cloud Associate Cloud Engineer

About

As a Google Cloud Certified Systems Engineer with over 3.8 years of experience, I specialize in maintaining the reliability and performance of massive-scale B2B retail ecosystems. Currently, at Tata Consultancy Services, I lead monitoring and site reliability efforts for The Home Depot’s Pro-Customer segment, ensuring a consistent 99.9% application availability. My approach to SRE is data-driven and proactive. By leveraging SQL-driven root cause analysis and advanced observability tools like Grafana, New Relic, and Splunk, I focus on reducing MTTR and preventing outages before they impact the customer. I have a proven track record of identifying high-impact risks, such as developing automated tracking for SSL certificate expiries to prevent critical service disruptions. Technical Core: Cloud & Data: Google Cloud Platform (GCP), BigQuery, Advanced SQL. Observability: Grafana, New Relic, Splunk (Dashboarding & Alerting). Operations: Incident Management (SNOW), Change Governance (CAB), SSL Management Innovation: Google Cloud Generative AI Leader, Convolutional Neural Networks (CNN), Python. I am passionate about bridging the gap between complex backend infrastructure and seamless user experiences. I thrive in high-pressure environments, having been recognized with the Star Team Award for maintaining system stability during peak global retail seasons.

Location

Chennai

Work experience

System Engineer at Tata Consultancy Services, Feb 2022 - Present · 4 yrs 4 mos, Chennai, Tamil Nadu, India, Project: The Home Depot (B2B & Pro-Customer Ecosystem) Reliability Management: Maintaining 99.9% availability for high-traffic B2B applications using Grafana and New Relic. Incident Resolution: Resolving critical ServiceNow (SNOW) tickets by executing complex SQL queries in Google Cloud to identify data discrepancies. Proactive Mitigation: Developed a tracking mechanism for SSL Certificate expiries, alerting teams in advance to prevent potential high-impact outages. Change Governance: Lead monitoring efforts during Production Change Calls (CAB), validating system health in real-time to ensure zero-defect deployments. Stakeholder Reporting: Presenting analytical decks to Stakeholders and Product Managers to highlight customer pain points and drive system improvements.

Education

Bachelor of Technology - BTech, Computer science and engineering, BSA Crescent Institute of Science and Technology