Headline

Technical Support Executive | SaaS Support | Aspiring Cloud Support Enthusiast | Azure | Networking | Troubleshooting

About

Technical Support Executive with 1 year 7 months of experience in customer and technical support. Experienced in troubleshooting SaaS applications, resolving application and network-related issues, managing incident tickets, and providing remote technical support. Skilled in IP addressing, TCP/IP networking, API-based integrations, and customer issue resolution while meeting SLA targets. Currently expanding my expertise in Microsoft Azure, Linux, Git, and cloud technologies to transition into a Cloud Support Engineer role. Passionate about solving technical problems, learning new technologies, and contributing to reliable, customer-focused IT solutions.

Location

Kodad

Work experience

Technical Support Executive at Amhala private limited, Jan 2026 - Present · 7 mos, work from home, Provided technical support through voice, chat and remote assistance of Saas products. Diagnosed and resolved hardware, software, and network related issues and done integrations of biometric and WhatsApp. Managed customer support tickets and ensured timely issue resolution. Maintained customer records while delivering high quality support and communication.

Customer Support Associate at Essencea Infoserv Pvt Ltd, Jan 2025 - Jan 2026 · 1 yr 1 mo, work from home, Verify the documents of 2W SCMS and onboard the ID. Handled sensitive customer documents and performed verification check and onboarding. Resolved complaints efficiently, ensuring customer satisfaction loyalty.

Education

B.Tech, Electrical, Electronics and Communications Engineering, Anurag Engineering College