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Shaifali Chauhan

Senior Quality Analyst | Guardian | Thriveco

Delhi

5+ years of work experience

Guardian
Oct 20241 yr 9 mosPresent

Gurugram, Haryana, India

Tech Mahindra
Mar 20231 yr 8 mosOct 2024

Noida, Uttar Pradesh, India

Tech Mahindra
Sep 20211 yr 7 mosMar 2023

On-site

Education

Master of Arts - MA, Economics

Bhagat Phool Singh Mahila University, Khanpur Kalan, Sonipat

20182 yrs2020

Bachelor of Arts - BA, Economics

Bhagat Phool Singh Mahila University, Khanpur Kalan, Sonipat

20153 yrs2018

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Headline

Senior Quality Analyst | Guardian | Thriveco

About

Results-driven Quality Analyst with 2 years of experience in the BPO industry, ensuring excellence in customer interactions and operational processes. Skilled in quality monitoring, data analysis, and performance evaluation to drive continuous improvement and enhance customer satisfaction. Proficient in identifying trends, providing actionable insights, and collaborating with teams to optimize workflows. Passionate about maintaining high-quality standards, compliance, and training agents to deliver exceptional service.

Location

Delhi

Work experience

Senior Quality Analyst at Guardian, Oct 2024 - Present · 1 yr 9 mos, Gurugram, Haryana, India

Senior Quality Analyst at Tech Mahindra, Mar 2023 - Oct 2024 · 1 yr 8 mos, Noida, Uttar Pradesh, India

Executive Assistant at Tech Mahindra, Sep 2021 - Mar 2023 · 1 yr 7 mos, On-site

Education

Master of Arts - MA, Economics, Bhagat Phool Singh Mahila University, Khanpur Kalan, Sonipat

Bachelor of Arts - BA, Economics, Bhagat Phool Singh Mahila University, Khanpur Kalan, Sonipat

Shaifali Chauhan - Senior Quality Analyst in Delhi | Tal