Shahid Ansari profile photo 1 on Tal

Shahid Ansari

TechOps Manager @ Jupiter | ex- Paytm

Bengaluru

14+ years of work experience

Vegapay
Aug 20261 moPresent

Bengaluru, Karnataka, India

Jupiter Money
Jul 20232 y 11 moJun 2026

Bengaluru, Karnataka

Paytm
Sep 20211 y 10 moJul 2023

Noida, Uttar Pradesh, India

• Led Devices Tech support teams to troubleshoot and solve production down issues ensuring timely response. • Effectively triage and solve incoming support requests with onboarding, refunds, reconciliation, payouts and settlements, notification, OTA update, payment scenarios, logic, cloud environment, connectivity, networking, workloads, applications, and databases • Drove end to end troubleshooting for EDC/POS or IOT Devices like (2G and 4G SOUND_BOX, DQR_BOX, QR_SCREEN, MINI_POS, QR_PRINTER), EDC/IOT middleware systems, Promotion, Brand, EMI, or Banking systems integration. Support regular OTA updates on multi-vendor EDC and IOT devices, terminals management, configuration updates • Contributed to product growth and development via weekly Operational excellence sync-ups and success rate charter. In-depth work in the Payments ecosystem, Distributed Systems and IoT. • Identified and debugged a potential offline sale transactions ghosted from the system while transaction successful sale slip was issued to customer. Amex card transactions on Ingenico pos machine and supported in tracking and payout of all such transactions.
Capgemini Engineering
Jan 20192 yrs 8 mosAug 2021

Gurugram, Haryana, India

• L2 support for Tivoli Application Dependency and Discovery Manager product. • Troubleshooting java-based application issues by analyzing system logs, core/heap/thread dump analysis, and recreating the issue in test lab. • Performed TADDM installation, deployment and integration with Service Now CMDB. • Spearheaded the usual TADDM PMR backlog count from 120 to 75. • Identified 15 critical Authorized Program Analysis Report APAR to development for code fix. • Reported 7 product documentation APARs for incorrect/insufficient information in product technotes. • Tested and debugged along with L3 support for Performance Improvement of the Oracle 12c pluggable database discovery in TADDM which eventually reduced the discovery time from 90 mins to 15 mins.
Ericsson
Jun 20162 yrs 7 mosDec 2018

Gurugram, Haryana, India

• Ericsson Certified Charging System Administrator – Associate • Extensive hands-on experience in Tier2 product support, installation,configuration, integration, up-gradation, migration and troubleshooting of Ericsson IN Charging system modules Service Data Point, Account Information and Refill, Voucher Server, Ericsson Customer Management System (SDP/AIR/VS/ECMS) with Relational DBs Oracle database, PostgreSQL, TimesTen and NoSQL DB Hbase • Gained expertise in troubleshooting, support and deploying Ericsson’s Multi Mediation on multiple platforms ranging from Sun Sparc servers/HP servers to cloud computing virtualization platforms Vmware vSphere and RedHat OpenStack platforms using QCOW image and YAML templates for global telecom customers. • Proficiency in configuring and troubleshooting Business Logic for File & Eventmediation and Online mediation flows. • Developed oracle administration and troubleshooting experience throughinstallation, configuration, and upgradation of Oracle RAC with geo-redundancy setup for Voucher Server (VS). • Attended 10 days training workshop for Oracle 12 C database administration.
Aricent
Jul 20124 yrsJun 2016

Gurgaon

• Adept in doing test setup, sanity, regression, patch testing, automation, incident reporting and tracking via tools like Bugzilla, BMC Remedy Ticketing tool, Aricent ‘s defect tracking system (DETS). • Performed SIT of handover scenarios and VOLTE call establishment on Broadcom EVM EnodeB by capturing Layer3/Layer2 (MAC, RLC, PDCP, RRC Layer) logs using Wireshark for Cisco. • Developed test scripts for SIT cases, patch testing for OAM statistics feature, ICIC, S1AP/X2AP HO features. • Documented Test Plan, requirements traceability matrix, Exit Report with defect density and remarks, Lessons Learnt and Best Practices. • Managed Services L2 support for applications Mediation, Interconnect, Service Provisioning and MNP Gateway for Videocon telecom (QTL /HFCL), Punjab. • Built a monthly billing and regulatory reports solution using SQL queries, functions and external tables in oracle database that reduced the Interconnect billing time by 72 hours. • Reduced CDR reconciliation efforts and time by 75% by daily error report automation using UNIX shell script, VBA and Excel macros. • Debugged SDP CDR rating process to populate correct circle id in content reports after Pan India MNP patch for cases where the subscriber numbers were ported across states (moving telecom circles). • Implemented an automated mail and message alert sender to inform the QTL stakeholders for issues like delay in collection of detail record files from network elements, high disk space /CPU utilization etc. • Managed Services application support for Network Management System and KPI- Performance Analysis Manager for NEC, UK.
GitHub
@shahid03

Shahid’s AI Stack

claude code
claude code
cursor
cursor
kiro
kiro
mcp
mcp
n8n
n8n
PydanticAI
PydanticAI

Education

Birla Institute of Technology, Mesra

Bachelor's degree, Computer Engineering

Birla Institute of Technology, Mesra

Bharatiya Vidya Bhavan's

XII

Bharatiya Vidya Bhavan's

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Shahid Ansari on Tal

Headline

TechOps Manager @ Jupiter | ex- Paytm

Location

Bengaluru

AI stack

claude code

cursor

kiro

mcp

n8n

PydanticAI

Work experience

SRE Manager at Vegapay, Aug 2026 - Present · 1 mo, Bengaluru, Karnataka, India

SRE & Techops Manager at Jupiter Money, Jul 2023 - Jun 2026 · 2 y 11 mo, Bengaluru, Karnataka

SRE & Techops Lead at Paytm, Sep 2021 - Jul 2023 · 1 y 10 mo, Noida, Uttar Pradesh, India, • Led Devices Tech support teams to troubleshoot and solve production down issues ensuring timely response. • Effectively triage and solve incoming support requests with onboarding, refunds, reconciliation, payouts and settlements, notification, OTA update, payment scenarios, logic, cloud environment, connectivity, networking, workloads, applications, and databases • Drove end to end troubleshooting for EDC/POS or IOT Devices like (2G and 4G SOUND_BOX, DQR_BOX, QR_SCREEN, MINI_POS, QR_PRINTER), EDC/IOT middleware systems, Promotion, Brand, EMI, or Banking systems integration. Support regular OTA updates on multi-vendor EDC and IOT devices, terminals management, configuration updates • Contributed to product growth and development via weekly Operational excellence sync-ups and success rate charter. In-depth work in the Payments ecosystem, Distributed Systems and IoT. • Identified and debugged a potential offline sale transactions ghosted from the system while transaction successful sale slip was issued to customer. Amex card transactions on Ingenico pos machine and supported in tracking and payout of all such transactions.

Specialist - Technical Support at Capgemini Engineering, Jan 2019 - Aug 2021 · 2 yrs 8 mos, Gurugram, Haryana, India, • L2 support for Tivoli Application Dependency and Discovery Manager product. • Troubleshooting java-based application issues by analyzing system logs, core/heap/thread dump analysis, and recreating the issue in test lab. • Performed TADDM installation, deployment and integration with Service Now CMDB. • Spearheaded the usual TADDM PMR backlog count from 120 to 75. • Identified 15 critical Authorized Program Analysis Report APAR to development for code fix. • Reported 7 product documentation APARs for incorrect/insufficient information in product technotes. • Tested and debugged along with L3 support for Performance Improvement of the Oracle 12c pluggable database discovery in TADDM which eventually reduced the discovery time from 90 mins to 15 mins.

System Administrator at Ericsson, Jun 2016 - Dec 2018 · 2 yrs 7 mos, Gurugram, Haryana, India, • Ericsson Certified Charging System Administrator – Associate • Extensive hands-on experience in Tier2 product support, installation,configuration, integration, up-gradation, migration and troubleshooting of Ericsson IN Charging system modules Service Data Point, Account Information and Refill, Voucher Server, Ericsson Customer Management System (SDP/AIR/VS/ECMS) with Relational DBs Oracle database, PostgreSQL, TimesTen and NoSQL DB Hbase • Gained expertise in troubleshooting, support and deploying Ericsson’s Multi Mediation on multiple platforms ranging from Sun Sparc servers/HP servers to cloud computing virtualization platforms Vmware vSphere and RedHat OpenStack platforms using QCOW image and YAML templates for global telecom customers. • Proficiency in configuring and troubleshooting Business Logic for File & Eventmediation and Online mediation flows. • Developed oracle administration and troubleshooting experience throughinstallation, configuration, and upgradation of Oracle RAC with geo-redundancy setup for Voucher Server (VS). • Attended 10 days training workshop for Oracle 12 C database administration.

Software Test Engineer at Aricent, Jul 2012 - Jun 2016 · 4 yrs, Gurgaon, • Adept in doing test setup, sanity, regression, patch testing, automation, incident reporting and tracking via tools like Bugzilla, BMC Remedy Ticketing tool, Aricent ‘s defect tracking system (DETS). • Performed SIT of handover scenarios and VOLTE call establishment on Broadcom EVM EnodeB by capturing Layer3/Layer2 (MAC, RLC, PDCP, RRC Layer) logs using Wireshark for Cisco. • Developed test scripts for SIT cases, patch testing for OAM statistics feature, ICIC, S1AP/X2AP HO features. • Documented Test Plan, requirements traceability matrix, Exit Report with defect density and remarks, Lessons Learnt and Best Practices. • Managed Services L2 support for applications Mediation, Interconnect, Service Provisioning and MNP Gateway for Videocon telecom (QTL /HFCL), Punjab. • Built a monthly billing and regulatory reports solution using SQL queries, functions and external tables in oracle database that reduced the Interconnect billing time by 72 hours. • Reduced CDR reconciliation efforts and time by 75% by daily error report automation using UNIX shell script, VBA and Excel macros. • Debugged SDP CDR rating process to populate correct circle id in content reports after Pan India MNP patch for cases where the subscriber numbers were ported across states (moving telecom circles). • Implemented an automated mail and message alert sender to inform the QTL stakeholders for issues like delay in collection of detail record files from network elements, high disk space /CPU utilization etc. • Managed Services application support for Network Management System and KPI- Performance Analysis Manager for NEC, UK.

Education

Bachelor's degree, Computer Engineering, Birla Institute of Technology, Mesra

XII, Bharatiya Vidya Bhavan's

Public links

github: https://github.com/shahid03